Operations Trainee

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

Construction professionals in New England have known for decades that when it comes to sourcing the best selection of building materials and construction supplies, they have several great choices:

New England Gypsum (NEG) – Founded in 2018, New England Gypsum (NEG) has grown quickly, becoming a trusted partner for local residential and commercial construction customers. NEG serves New England clients through its building supply yards in Connecticut, Maine, and New Hampshire.

Karpp – a mainstay in New England building supply since 1979, serves commercial and residential customers through its construction materials yards across Massachusetts.

Trowel Trades Supply - Incorporated in 1968 and began as a masonry yard servicing the needs of residential fireplace masons, today, Trowel Trades Supply serves Vermont’s construction professionals from its yard in Williston.

NYC Acoustical Supply - Established in 2023, NYC Acoustical expands GMS's existing relationship with industry leader USG by creating a dedicated facility focused on the growth of acoustical ceilings business in Brooklyn.

As part of the GMS family of companies, these industry leaders have now combined efforts to provide customers in New England with the power of one united operation, with even greater reach and resources. This gives this collective an even stronger ability to deliver on the exceptional building materials and benefits we’ve provided for years.

For more information about our family of companies, please visit gms.com or negypsum.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.


Position Summary:
The primary function of the Operations Trainee is to be responsible for learning all functional areas necessary to operate and manage a given branch. These functional areas will range from purchasing and inventory to basic accounting and billing, office administrative duties and general maintenance.

Duties & Responsibilities:
• Responsible for assuring that there is a system in place that all staff members understand and to properly handle customer phone calls
• Manage receptionist’s schedule, assuring proper back-up personnel is available when necessary
• Responsible for arranging the repairs and maintenance of all the fax and copier equipment
• Maintaining the proper toner and paper for the fax and copier equipment
• Responsible for a system that calls for both strategically installing fax machines where needed and also insuring that the correct person receives every fax in a timely fashion
• Learn the customer invoicing process and oversee company adherence to such processes.
• Responsible for training and managing appropriate personnel on the daily duties of mailing customer invoices.
• Learn and enforce the CBSI policy of “Daily Management Review of Invoicing”.
• Responsible for reviewing the invoice register daily and keeping it up-to-date and clean of old items.
• Keeping the “Branch Cash Account” clean of any invoices older than three days.
• Understanding the payment process of all non-material bills such as utilities and general supplies.
• Keeping an up-to-date file or log of all paid non material bills to be used for quick reference if needed.
• Responsible for the cash drawer being closed out and balanced on a daily basis.
• Responsible for the general appearance of the office, store, and bathroom areas being kept neat and clean. This includes the hiring and training of a cleaning service.
• Responsible for overseeing the general repairs and maintenance of the office, store, and bathroom areas including the HVAC, plumbing, and electrical.

Basic Qualifications:
• Associates Degree preferred
• Minimum of 3 years of related work experience
• Strong Microsoft office skills

Core Competencies:
• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Fiel