Data Solutions & Disputes Product Manager - Payments - Vice President

Are you passionate about shaping the future of product innovation and driving value for customers? Do you have a knack for guiding successful launches and exceeding expectations? If you have experience in payments, card processing, fraud, AI, strategic planning, P&L management, and innovation, along with strong data analytics skills, we have an exciting opportunity for you!

Join our dynamic team as a Product Manager in Merchant Services Dispute Solutions, where you'll play a pivotal role in innovating new product offerings and leading the end-to-end product life cycle. As a core leader, you'll be the voice of the customer, developing profitable products that deliver exceptional value. Your expertise in launching products, gathering crucial feedback, and ensuring top-tier client experiences will be key to your success. With a focus on scalability, resiliency, and stability, you'll collaborate with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities:

• Define and communicate the product vision and strategy for dispute and data management solutions; Align product goals with business objectives and customer needs.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and delivery; Engage with stakeholders to gather requirements, prioritize features, and address concerns.
• Lead the end-to-end product lifecycle, from ideation and development to launch and post-launch support; Ensure products are delivered on time, within scope, and meet quality standards.
• Analyze data to identify trends, insights, and opportunities for product improvement and optimization; Use data-driven decision-making to enhance product features and functionality.
• Develop and implement strategies for efficient dispute resolution processes; Ensure compliance with industry regulations and best practices in dispute management.
• Act as the voice of the customer, ensuring products deliver exceptional value and address customer pain points; Gather and incorporate customer feedback to continuously improve products.
• Drive innovation by exploring new technologies and methodologies to enhance product offerings; Implement process improvements and automation to increase efficiency and reduce costs.
• Monitor product performance and key metrics to assess success and identify areas for improvement; Prepare and deliver reports and presentations to communicate product status and achievements.
• Identify and mitigate risks associated with product development and deployment; Ensure products are resilient and scalable to handle future growth and challenges.
• Lead and mentor product teams, fostering a collaborative and innovative work environment; Encourage professional growth and development within the team.

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience in product management.
• Strong proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insights.
• Advanced skills in PowerPoint and Excel, with experience in preparing and presenting leadership decks.
• Proven track record of developing innovative ideas to reduce costs and increase revenue through process improvements and automation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

 

Preferred Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3 years of experience within the payment industry.

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, ba