Traffic Monitoring Manager - GMX Sr. Supervisor

Company Description

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM seeks an experienced Traffic Monitoring Manager for our Miami, Florida location. In this role, you’ll supervise traffic monitoring operations within the Greater Miami Expressway Agency program, ensuring high-quality services and efficient traffic flow. Join us in shaping Miami’s transportation landscape!

The Greater Miami Expressway Agency (GMX) maintains high standards for transportation operations and is dedicated to improving traffic operations throughout the five GMX toll roads which include SR924, SR112, SR836, SR874 and SR878 in Miami-Dade County. The GMX Transportation Management Center (TMC) staff proactively manages planned and unplanned incidents by providing accurate, timely and meaningful traffic information to the motoring public while coordinating resources with the Road Ranger Safety Service Patrols and first responders. The goals of the TMC program is to provide high-quality services and coordinate with area stakeholders/agencies to manage quick detection and safe clearance of incidents. AECOM’s TMC Senior Shift Supervisor serves as GMX’s primary day-to-day on-site liaison with the TMC team. This position is based at the collocated FDOT District 6 and Florida Highway Patrol control room.

Responsibilities:

• Responsible for the organizational management and direct supervision of the Traffic Management Center (TMC) operations staff facilitating a cohesive and balanced operation.
• Oversight of staff to ensure operations are monitoring roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV, speed detectors and other devices.
• Communicating with operations/project managers and agency leadership to provide status updates, ascertain needs within the control room operation and provide solutions to issues. Provides regular progress report deliverables to senior management.
• Cultivating the team to act like emergency dispatchers within a call center environment. This includes dispatching via a two-way radio systems, operating computer systems, responding to events, handling motorist assist calls and other activities that require timely and efficient responses.
• Contribute to accurate and timely after-action reports for incidents and events.
• Supporting and updating Standard Operating Guidelines (SOG).
• Reviewing applicant resumes, conducting interviews, and recommending for hire/advancement.
• Actively reviewing operational activities for accuracy and appropriateness, providing guidance and feedback to staff as needed.
• Mentoring staff and new hires on procedures and policies while maintaining performance requires to avoid any contract penalties.
• Administrative functions include invoicing reviews, shift scheduling, liaising with AECOM corporate management, subcontractor coordination, operator training, payroll processing, personnel performance reviews, and conflict resolution.
• Ensuring, directly and through subordinates, that tasks are completed on time and to company and client standards.
• This is a 24/7 emergency operations environment. Shifts can include overnights, weekends, holiday and/or rotating schedules along with 24x7 on-call support when necessary.
• Performing other duties as needed by the client and TMC manager.
• Working under limited supervision performing detailed technical work. 

Qualifications

Minimum: 

• BA/BS and 8 years of related experience or demonstrated equivalency and/or education 
• Position requires successfully passing Florida Department of Law Enforcement background check

Preferred:

• Knowledge of South Florida highways and Greater Miami Expre