Intern, End User Compute Collaboration

Encova Insurance will have a need for an Intern, End User Compute Collaboration for our Columbus, Ohio office. This is a full-time summer internship for summer 2025 and will require someone who can work at least 40 hours per week.  Start and end dates will be based on availability and business need. You will have the option to work a hybrid schedule.  Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.

This role will report to the End User Compute Manager.

Pay=$22.00 per hour

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fifth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

The End User Compute Collaboration Intern provides support of the End User Compute footprint within the Encova enterprise.  This is an entry level technical role, serving as an administrator to learn and support collaboration systems.

The EUC Collaboration Intern will support and maintain collaboration systems and solutions.  Responsible for basic technical support of teams/project.  Key to the success of this role is to learn from and support team members within the department, division, and company. 

ESSENTIAL FUNCTIONS:

• Learn and develop a technical aptitude for technology, as it related to collaboration environments
• Learn and develop a technical understanding of virtualization and cloud-based collaboration technologies
• Build an overall technical aptitude for technology and information technology principles
• Assist others in technical project team(s) both local and remote
• Develop basic knowledge of Genesys and WebRTC systems
• Develop basic knowledge of Biscom and Right fax systems
• Execute the completion of basic tasks and phases of projects and client-based collaboration system support.
• Ensure that deployment standards are met by following solution/project team scope documentation.
• Participate in knowledge transfer from other workplace services associates to enhance one’s abilities to complete technical tasks.
• Develop an understanding of technical systems analysis and design
• Provide feedback with consulting support and technical topics
• Assist in technical activities leading to the resolution of business applications and technical problems.
• Develop an understanding of the effects of company decisions on the systems, including new project charters.
• Develop an understanding in projecting software and hardware requirements and budgets, including review of contracts and associated assets.

OTHER FUNCTIONS:

• Process Request, Incident and Problem tickets as well as participate in support activities
• Complete basic tasks assigned by other team members that are working with business stakeholders and product vendors to design integrations to desired systems.
• Learn and support new tools, technologies, and processes to continuously improve software and software delivery.
• Process and complete basic project tasks and provide status updates
• Adhere to Encova IT principles, High Availability, Least Privilege,