Supervisor, Service Line

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary: Responsible for overseeing and coordinating the activities of a specific service line within the organization.
Does this position require Patient Care? No
Essential Functions:
-Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
-Conduct regular performance evaluations and address performance issues as necessary.
-Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
-Foster a positive work culture, promote teamwork, and encourage open communication.
-Monitor service line operations to ensure timely and efficient service delivery.
-Implement and enforce quality assurance processes and standards to maintain high-quality service levels.

 

Qualifications

Education: High School Diploma or Equivalent required; Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required

Experience: Experience in a supervisory or managerial role, preferably in a service-oriented industry. 1-2 years preferred

Knowledge, Skills and Abilities:
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets and meet service standards.
- Strong problem-solving and decision-making abilities.
- Knowledge of service line operations, processes, and best practices.
- Familiarity with quality assurance principles and methodologies.
- Proficient in using relevant software applications and systems.
- Excellent organizational and time management skills.

 

Additional Job Details (if applicable)

This position oversees the operational workflows that supports safe and efficient surgical care across the Service Line. The role maintains continuous coordination with OR Nurse Teams and CSPS leaders to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations. 

The role leads the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency. 

This position serves as an operational bridge between sterile processing and surgical services—translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time. 
 

Physical Requirements

• Standing Constantly (67-100%)
• Walking Constantly (67-100%)
• Sitting Rarely (Less than 2%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 35lbs+ (w/assisted device)
• Pushing Frequently (34-66%)
• Pulling Frequently (34-66%)
• Climbing Occasionally (3-33%)
• Balancing Constantly (67-100%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

75 Francis Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)