Appliance Delivery and Installation Supervisor

Job Posting:

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking the right individual to fill an immediate need for a Delivery and Installation/Service Supervisor.

Position Details

• Reports to District Installation Manager
• Direct oversight of 3 to 5 associates
• Schedule: Monday - Friday 6:30am - 3:30pm plus overtime when needed

Responsibilities

• Provide leadership to the installation team in the market
• Train associates on proper installation procedures
• Consult with associates and customers at job sites
• Order parts to maintain inventory
• Maintain accountability for the cleanliness and organization of the company trucks and DOT compliance
• Use routing software application and post install audits to ensure 3rd party installs meet company standards
• Perform quality checks on the installation work to ensure proper installation practices are used
• Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders
• Manage installation related issues and provide solutions
• Inspect and test systems to verify system compliance with plans and specifications or to detect and locate malfunctions
• Install or replace machinery, equipment, appliances and new or replacement parts
• Work with leadership in the warehouse and sales to insure successful completion of our customers appliance delivery and installation needs
• Perform pre-site inspections for scheduled appliance installs working with customers to insure the job site meets appliance specifications and is safe for delivering appliances into the residence
• Partner with District Installation Manager to identify and implement improvements for the appliance installation groups quality of work and safety
• Use software applications to find appliance specifications, review completed or scheduled deliveries.installations, create reports and support Install Coordinator for the market
• Fill in on installation/delivery crews as needed to insure completion of scheduled routes

Qualifications

• Prior installation experience is required
• Valid state issued license is required
• Must be at least 21 years of age
• Possession of Dot Medical Card or the ability to obtain one
• Proven leadership experience
• Excellent customer service skills is a must
• Able to document associate performance and coach for improved performance
• Ability to read and understand product specifications to be able to ensure appliances are installed to manufacturer's requirements
• Must have great mechanical skills and willingness to learn new things.
• Excellent time management, organizational skills, leadership, and problem-solving skills
• Ability to work well under pressure, meeting multiple and sometimes competing deadlines

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

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Pay Range:

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$19.74 - $42.71

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information