Sr Manager, Trading & Asset Services Renewals

Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role Overview:

FIS Global is seeking a proven leader to lead and execute the global client retention and renewal strategies for the Trading & Asset Services Front Office & Portfolio Solutions business. This executive role is critical to sustaining renewal revenue and driving additional growth at time of renewal.  

The successful candidate will be accountable for the Trading & Asset Services Front Office & Portfolio Solutions renewal portfolio, collaborating closely with Sales, Trading & Asset Services Front Office & Portfolio Solutions Line of Business, and Customer Support to protect and expand the renewal book of business.

Key Responsibilities:

• Trading & Asset Services Front Office & Portfolio Solutions Renewal Strategy & Execution:

• Responsible for continually improving renewal growth & reducing attrition

• Single point of accountability for Trading & Asset Services Front Office & Portfolio Solutions renewal book of business

• Responsible for the Global Retention Number for the Trading & Asset Services Front Office & Portfolio Solutions Business

• Responsible for the Trading & Asset Services Front Office & Portfolio Solutions Business Renewal & Attrition Budget

• Identify & execute specific growth and renewal strategies for the Trading & Asset Services Front Office & Portfolio Solutions Business

• Act as Co-Ordinator between Renewals, CSM & CX functions to identify and mitigate renewal risk

• Ownership of Renewal Long Range Plan with the Trading & Asset Services Front Office & Portfolio Solutions Line of Business Leaders

• Continual engagement with sales to ensure teams partner correctly, and renewal manager leads renewals.

• Drive the add-on (at time of renewal) renewal strategy in partnership with Sales and the Line of Business.

• Support in leading commercial negotiations at all client tiers – (Enterprise, Tier 2, Tier 3), successfully securing favorable terms and agreements for Trading & Asset Services Front Office & Portfolio Solutions

• Client Engagement:
  Serve as a senior escalation point for Trading & Asset Services Front Office & Portfolio Solutions clients, ensuring proactive engagement and seamless renewal experiences.

• Global Team Leadership:
  Lead and mentor a high-performing team with Trading & Asset Services Front Office & Portfolio Solutions domain expertise across Europe & North America, fostering collaboration and consistency in client engagement and renewal management.  Collaborate with the teams in APAC and MEA on Trading & Asset Services Front Office & Portfolio Solutions renewals.

• Cross-Functional Collaboration:
  Partner with Sales, Line of Business, and Customer Success teams to ensure integrated renewal processes and client lifecycle management.

• Analytics & Forecasting:
  Monitor renewal pipelines, forecast retention revenue, and report on key performance indicators to senior leadership.

• Process Optimization:
  Implement scalable, tech-enabled renewal frameworks that reflect FIS’ commitment to innovation and client satisfaction.

• Client Advocacy:
  Champion the voice of the client internally, leveraging insights to improve product offerings and service delivery.

What you will need:

• Expertise in the Trading & Asset Services Front Office & Portfolio Solutions industry, and the competitive Trading & Asset Services Front Office & Portfolio Solutions Landscape.

• Strong Trading & Asset Services Front Office & Portfolio Solutions background with a proven track record of leading commercial negotiations (at all client tiers – Enterprise, Tier 2, Tier 3), successfully securing favorable terms and agreements for Trading & Asset Services Front Office & Portfolio Solutions.

• 5+ years’ experience in leadership in sales, client retention, renewals, or customer success within a global financial technology or services environment.

• Demonstrated ability to navigate complex financial landscapes and build strong relationships with clients ranging from Enterprise clients to smaller tiers of corporates.

• Demonstrat