Mgr Customer Service - Training and Quality

Job ID  16061  Department  Customer Service Support (10000050)  Union Classification  Non Union  Type  Full Time - Salaried   # of Openings  1  Job Location  Everett, Washington (US-WA)  Closing Date  10/14/2024   Salary/Wage  $139,753.00 - $174,693.00 annually 

 

Job Definition

Responsible for supervising employees, providing them positive and constructive feedback, and overseeing business operations to ensure compliance and excellent customer experience delivered through all channels

Details

We are seeking to hire someone with a strong background in content development, adult learning styles, new hire and continuous learning, as well as support in quality management.  This role will be a key leader in reimagining our training curriculum and methods for future training.

Experience/Education

Minimum Education and Experience:

• Bachelor’s Degree in Business or Public Administration, or related field, AND
• Two (2) years of progressively more responsible experience in a Customer Service Department;

OR

• Six (6) years of progressively more responsible experience in a Customer Service Department.

You can find the full job description for this position, including accountabilities, required skills and abilities, and physical and mental demands and working conditions, on the following pages: Manager, Customer Service.

Benefits

In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison hardware, basic life insurance, long-term disability, accidental death and dismemberment, voluntary term life, and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit www.snopud.com/benefitoverview

 

Snohomish County P.U.D. #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.

 

Our Values

We hold ourselves and every member of Team PUD to high standards.

Every day we SAFEGUARD what matters, putting employee and community safety first.

We have INTEGRITY. We are a TEAM.
We SERVE with pride, RISE to challenges.
We choose to INCLUDE all, SEEK growth, and be BOLD.