Coordinator, Human Resources Operations

<p><strong>COORDINATOR, HUMAN RESOURCES OPERATIONS</strong></p> <p><strong>About Carvana<br></strong>If you like disrupting the norm and want to join a company revolutionizing an industry, you will LOVE what Carvana has done for the car-buying experience. We are looking for people who are excited to<strong> thrive</strong> in an environment of impactful change. Team spirit is evident at Carvana, and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do.<a href="https://www.youtube.com/watch?v=93pa9NmlrYc&amp;feature=youtu.be"> </a>We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story?<a href="https://www.youtube.com/watch?v=c5dpBRp0-_w"> Check out our background here</a>.<a href="https://www.youtube.com/watch?v=c5dpBRp0-_w">&nbsp;</a></p> <p><strong>About the team and position<br></strong>Carvana’s HR Operations team provides top-notch HR and policy/compliance guidance and employee relations support to the organization’s employees and managers, responding to and/or supporting employee/manager complaints, investigations, and corrective action reviews.&nbsp; As a Human Resources Operations Coordinator, you’ll play an important role on the team by performing a number of administrative activities related to our Employee Relations functions. You’ll tap into your organizational, communication, and customer-focused skills to help the team stay effective and efficient.&nbsp;</p> <p><strong>What you’ll be doing</strong></p> <ul> <li>Develop, maintain, and utilize a basic knowledge of Carvana’s policies and procedures, particularly those related to employee relations and corrective action.&nbsp;</li> <li>Triage the HR inbox on a daily basis.</li> <li>Execute daily administrative processes related to the employee life cycle.&nbsp;</li> <li>Execute daily completion of unemployment claims within strict deadlines, consistently meeting tight turnaround times to avoid penalties and ensure timely benefit processing.&nbsp;</li> <li>Answer routine employee-related inquiries, including basic policy and procedure questions, and route/assign ownership of more involved or complex inquiries to the appropriate parties.&nbsp;</li> <li>Provide exceptional care to internal and external customers and maintain professionalism, confidentiality, and discretion with sensitive information.&nbsp;</li> <li>Review and sort inbound mail.</li> <li>Support the accurate and timely completion of employment verification requests.</li> <li>Share input on potential process i