Experienced or Senior Customer Relations and Event Specialist

Experienced or Senior Customer Relations and Event Specialist

Company:

The Boeing Company

The Boeing Global Services Customer Relations team is seeking an Experienced or Senior Customer Relations and Event Specialist  who will have responsibility for executing logistics related to customer visits, conferences, special events and executive support. This role will oversee details associated with coordinating customer events and business/social arrangements while maintaining focus on the design and cost associated with the Boeing brand in the market. The ability to work independently with minimal supervision as well as the ability to make decisions consisting of the following responsibilities is required. This role can be in Seattle WA or Plano TX.

Position Responsibilities:

• Plan and coordinate multiple complex customer visits/events/product launches utilizing extensive knowledge of U.S. and foreign government regulations, international cultures and customs, company policies and procedures based on strategic business objectives.
• Manage event planning meetings and communications with business development/marketing/sales. Anticipate requirements and make recommendations (e.g., date, geographic location, venue, participants/products and budget).
• Organize and manage a multi-disciplined team of colleagues (e.g., facilities, marketing/communications, graphics, security and transportation, etc.) to implement the plan.
• Continuously collect, integrate and proactively disseminate information to all stakeholders to ensure adherence to the plan. Increased exposure to and support of senior executives to include briefings and communicating the plans.
• Based on customer requirements (e.g., budget, group size, format, site accessibility, aesthetics and A/V requirements, etc.), research and evaluate potential venues (including site inspections) and make recommendations of preferred venue or site to customer.
• Strengthens internal and external customer and supplier network.
• Implements logistics for complex and/or highly visible visits/events in accordance with company policies and procedures, branding compliance, business courtesies, protocol and U.S. and foreign government guidelines.
• Applies extensive knowledge of customers’ customs and cultures in all aspects of the visit/event, provides sound advice and recommendations and takes action.
• Manages and administers the plan and all logistical aspects of the visit/event. Provides on-site management of resources for visit/event. Facilitates process improvements based on in-depth analysis of feedback.
• Provides guidance to the work group on process improvement matters.
• Event registration website data management and event data tracking.
• Provides logistics support for cross-functional teams and enterprise-wide events.

• Manage transportation for events
• Manage food and beverage for events
• Coordinate restaurant reservations
• Schedule Boeing facility tours

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in event management and executive support
• Ability to work efficiently in a highly matrixed organization
• Strong organizational, time management and communication skills
• Ability to liaise in a professional manner with all internal and external business partners
• Budget management to ensure cost and requirements are met
• Experience in event design in order to produce aesthetic products that display originality and creativity that meet brand requirements
• Experience with event planning and registration software platforms
• Knowledge of negotiation and contracting processes
• Flexibility for domestic and international travel as needed

Preferred Qualifications (Desired Skills/Experience):

• 7+ years of experience in event management and executive support

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance p