Associate Director, Patient Services, Platform Owner

Job Description

General Summary:

We are seeking a dynamic and experienced Associate Director, Platform Lead, to join our commercial DTE team to enable technology & architecture for patient services for current CF and future launch Kidney BU.

 

The Platform lead will be responsible for the design & maintenance of secure, scalable, and reliable patient services solution(s) that align with the business strategy for patient services ecosystem. Collaborate with a cross-functional team to define overall platform roadmap for patient services for CF and Kidney BU. The platform lead will drive the architectural vision, strategy, and execution of technology solutions that enable innovation, efficiency, and compliance, in collaboration and alignment with Vertex enterprise strategy. This role requires an analytical thinker with a deep understanding of technology & architecture. .

Key Duties and Responsibilities:

• Develop and implement a data and technology roadmap aligned with the strategic goals of DTE to power patient services for new disease areas.
• Evolve the technical strategy, growing from solid foundations to a solution-focused approach that emphasizes opportunity areas and scalable solutions.    
• Orchestrate technology strategy in alignment with Vertex enterprise data and technology strategy
• Deliver strategies to eliminate technical debt across the patient services platform
• Identify and evaluate technologies (e.g., AI, Agentic AI) and assess their potential impact on the commercial function.
• Define architectural principles, standards, and patterns that promote scalability, security, and interoperability across commercial DTE patient services function.
• Collaborate with cross-functional teams to ensure seamless integration of solutions across the organization.
• Develop future state solution & architecture blueprints that meet strategic business objectives and ensure the appropriate level of quality.
• Aligning the team with enterprise priorities, ensuring strategies drive business outcomes.
• Performance Management: oversee vendor performance and service quality.
• Incident Resolution and release management: Oversee MSP operational activities, resolve incidents and minimize downtime.

Knowledge and Skills:

• Proven track-record of developing and implementing scalable, secure, and patient services capabilities solutions.
• Experience in pharmaceuticals and life sciences, especially in commercial function.
• Strong understanding of solutions architecture principles and best practices.
• Ability to assess and recommend appropriate technology stacks, & tools for different projects
• Good understanding of integration patterns, approach, and different technology solutions
• Experience in conducting architecture reviews and ensuring compliance best practices and standards.
• Knowledge of security best practices, data protection and privacy expectations.

Education and Experience:

• Bachelor’s degree in computer science, software engineering or other related technology degree.
• Salesforce certifications
• TOGAF certification (preferred)

Pay Range:

$165,600 - $248,400

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.  From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: <