Spanish Speaking Customer Care Specialist $200.00 Bonus - Start 4/11/2024-Salt Lake City, UT -111686

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Customer Care Specialist (Hybrid positions performance based available following training) *$200.00 Bonus* Start 4/11/2024 - (Salt Lake City, UT)

 

Power your career and work for a company that focuses on customer first! 

 

At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy. We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington, California, Idaho, Wyoming and Utah. 

 

Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options. 

General Purpose

 

As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice. All this is done through the use of multiple computer software programs and collaborating with other departments. 

We are a company that cares. In addition to our focus on our external customers and communities we know what it takes to take care of our employees. We provide a comprehensive paid training program, excellent benefits that include paid time off, medical and dental insurance, tuition reimbursement and 401 K options. Following paid training we offer full and part-time shifts and performance based voluntary work from home programs. 
 

If a customer-first culture is a commitment you are willing to take come be a part of PacifiCorp. We are looking for care specialists who ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, all while adhering to customer care performance measures. 

Join our team and be a part of making a difference in our customers' lives! 

Responsibilities

 

 

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Provide customer care via telephone to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
• Assist customers via telephone in regard to service outages, restoration of electric services, and electric service billings.
• Provide specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means.
• Resolve disconnects or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
• Coordinate customer’s requests, when necessary, with the appropriate company department.
• Prepare written communication with the use of templates.
• Communicate with field personnel via phone or electronic means to process customer work orders.
• Demonstrate adherence to identified PCCC performance measures as outlined in the Customer Contact Center Guidelines.
• Navigate through multiple computer software programs to address account information specific to customer inquiries.
• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

 

 

•  Candidates are required to have perfect attendance during first 60 days of employment to participate in training.
•  Hybrid program requires completion of training and satisfactory performance.
•  Hybrid program requires 50mbps upload internet speed and 50mbps download speed for the remote work.
•  Performance must be maintained to participate in the hybrid.
•  High School Diploma or GED Certificate; or the equivalent combination of education and work experience.
•  A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
•  Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers.
•  Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Communication and interpersonal skills to interface with team members and custome