Clinical Manager - Salt Lake City, UT

Job DetailsJob Location: Salt Lake City, UTPosition Type: Full TimeEducation Level: Bachelors DegreeJob Category: ClinicalPosition Title:  Clinical Manager

Department:  Clinical Operations

Reports To:  Director of Field Operations

FLSA:  Exempt

Position Summary:

The Clinical Manager is a field-based position responsible for overseeing their assigned region(s), including managing technologists, implementing NMA policies and protocols, coordinating equipment preventative maintenance, and managing regional schedules. This role includes account maintenance, customer service, and identifying new business opportunities. A key aspect of this position is implementing customer service initiatives and ensuring accountability for key performance indicators (KPIs) relevant to the region’s business health.

Essential Duties & Responsibilities:

Case Coverage: Provide case coverage as needed

Team Management:


Manage day-to-day operations of technologists and Team Leads

Complete annual performance evaluations for technical staff and identify opportunities for professional development



Scheduling and Coverage: Collaborate with schedulers to manage the clinical schedule and ensure adequate case coverage

Policy and Protocol Implementation: Communicate and implement clinical and operational policies and protocols

Performance Monitoring:


Review (KPIs) monthly with the senior management team and identify opportunities for improvement

Lead efforts to resolve issues and improve upon KPIs.



Relationship Management:


Develop and maintain relationships with accounts and internal stakeholders through various means, including daily presence in operating rooms and surgeon offices.

Resolve escalated customer service issues.



Case Closure: Ensure timely close out of clinical cases with technologists.

After-Hours Support: Participate in management call rotation for after-hours scheduling, support, and logistics

Oversight and Credentialing:

Assign oversight to neurotechnologists as necessary.

Work with the credentialing specialist to ensure timely credentialing of new employees and ongoing compliance of existing team members

Recruitment and Onboarding:

Interviewing prospective neurotechnologist hires

Complete new employee onboarding according to checklist

Business Development: Work with sales and marketing teams to maintain high levels of customer service and identify new business opportunities.

Team Engagement: Organize monthly group calls, quarterly meetings, and team bonding events

Reporting: Provides monthly business reports to field director

QualificationsQualifications & Requirements:

Education, Licenses/Certifications:

Bachelor’s Degree in Biological Sciences or a similar discipline required.

Certified Neurophysiologic Intraoperative Monitoring (CNIM) is required[LC1] 

Experience:

Clinical management experience preferred

2 or more years’ experience as an IOM clinician

Skills & Competencies:

Clinical competence in intraoperative monitoring.

Excellent organizational skills for managing multiple personnel across a wide geographic area.

Effective written and verbal communication skills.

Understanding of commonly used business metrics.

Proficiency with MS Office suite programs.

Ability to focus on clinical and business process development.

Proficient in utilizing available tools and equipment efficiently.

Capable of working independently with minimal supervision.

Working Conditions:

Possible exposure to communicable diseases and hazardous materials, with minimal risk if established health precautions are followed.

Use of protective clothing such as surgical clothing, gloves, glasses, and masks.

Occasional/frequent travel by motor vehicle and/or air transportation to healthcare facilities in both urban and rural areas.

Variable work schedules with potential changes from week to week and the possibility of working on weekends.

Requires availability during non-scheduled work time.

Physical Demands:

Ability to lift up to fifty (50) pounds.

Ability to stand, turn, and stoop among various equipment in an operating room suite for periods ranging from two (2) to twelve (12) hours.

Ability to apply different types of electrodes to a patient’s anatomy with precision and speed.

Up to 20% travel required.

Disclaimer:  The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Employees must be able to perform the essential functions of the position satisfactorily. Furthermore, the statements do not establish a contract for employment and are subject to change at the discretion of the Company with or without advance notice.