Regional Manager of School Operations

Company Description

KIPP Texas Public Schools is a network of 57 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world.

Founded in Houston in 1994, and operating as KIPP Texas since 2018, our commitment to diversity, equity, inclusion, and antiracism in our classrooms, in our offices, and in the communities we serve is unwavering. We are looking to hire a diverse team of dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join our Team and Family and champion equity, chase excellence, persist with purpose, bring joy, and help us rise together.

KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 280 schools, nearly 15,000 educators, and 175,000 students and alumni.

You can see all our job opportunities at https://kipptexas.org/join-our-team/.

Job Description

The Opportunity

The Manager of School Operations will manage the day-to-day school operations for a designated portfolio of schools in their region, support our growth, drive efficiencies and high-quality standards, model customer service, and, above all, remove obstacles from our school leaders and teachers so they may focus on teaching and learning.  

This position will sit on the Operations team, reporting to the Director of School Operations, and oversee all day-to-day operations, including crisis management, serve as the lead executor for key operations measures such as Average Daily Attendance (ADA) and partners with student recruitment and enrollment, through directly managing or matrix managing Assistance Principals of Operations (APOs) and Campus Operations Managers (COMs), and manage campus operations staff retention and more.  This person will work closely with Heads of Schools (HOS) and School Leaders (SLs). 

Responsibilities
Manage School Operations teams to success through coaching, mentorship, influence, system building, and directly, when necessary, as measured by satisfaction on KIPP surveys (Two Step to One Song and TNTP)

• Through the Operations Arc of the Year, manage annual, monthly, and weekly priorities for campus operations roles.
• Leverages the Operations Arc of the Year, routinely assesses APOs based on progress toward goals as well as principal feedback; prioritizes support accordingly
• Build tools and systems to support campus operations success
• Set and model customer service standards 
• Ensure daily operations run smoothly at each school which includes crisis management at times. 
• Works with APOs to implement strategies to effectively lead in mixed management structures
• Performs in-the-field observations (O3ss, huddles, walk-throughs, etc.) and participates in the APO performance cycle.
• Implement comprehensive onboarding plans that involve the following: goal-related skill-building, day-to-day management of ops team, and overall implementation of best practices

Serve as the Execution Partner for Topline Operational Goals such as Enrollment and ADA. 

• Average Daily Attendance (ADA) 
  • Coaches APOs on the implementation of standardized frameworks to ensure adherence to the outlined ADA playbook.
  • Collaborates with Heads of Schools to implement best practices, raise awareness of analysis, and leverage tracking mechanisms to positively impact ADA progress
  • Assists with monitoring of ADA work-flow to comply with all federal and state ADA guidelines by staying abreast of changes in ADA policy and procedures, and ensuring all relevant school personnel is trained
• Student Recruitment and Enrollment
• Maintain visibility into the state of enrollment informing school leaders of progress and bridging campus operations needs with Student Recruitment and Enrollment
• Coaches APOs to support the recruitment process for new fam