Head of Commercial Strategy and Customer Success, AQBioSim

About SandboxAQ

SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company’s Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.

We are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc. as an independent, growth capital-backed company in 2022, funded by leading investors and supported by a braintrust of industry leaders. 

At SandboxAQ, we’ve cultivated an environment that encourages creativity, collaboration, and impact. By investing deeply in our people, we’re building a thriving, global workforce poised to tackle the world's epic challenges. Join us to advance your career in pursuit of an inspiring mission, in a community of like-minded people who value entrepreneurialism, ownership, and transformative impact. 

Job Summary

SandboxAQ seeks a technically-minded and entrepreneurial leader to head Commercial Strategy and Customer Success for our AI Simulation (AISim) business unit, primarily focused on the biopharma industry. 

This role will be pivotal in driving the commercial success of our cutting-edge technologies by bringing new solutions to market and optimizing our operational framework. The ideal candidate possesses a strong blend of business acumen, technical understanding, and a proven track record in the biopharmaceutical sector.

The Head of Commercial Strategy and Customer Success will drive revenue initiatives, optimize business development processes, and ensure customer success within the AISim business unit. 

This individual will work closely with the CBO, and broader business teams to shape our go-to-market model, cultivate key customer and partner relationships, and contribute to the overall revenue growth and strategic partnerships.

Core Responsibilities

• Drive Biopharma Business Growth: Execute the biopharma business development strategy, encompassing sales to pharmaceutical, biotechnology, and academic institutions; lead the full business development lifecycle from opportunity identification through successful contract execution; and can demonstrate a strong track record of closing complex, high-value deals; and evolve our go-to-market model.
• Cultivate Customer & Partner Relationships: Act as the primary interface with customers, potential customers, and technology partners, understanding their needs and aligning them with our solutions; and develop strategic relationships with key opinion leaders in the application of AI and physics to early drug discovery and development, building a network of influencers and early adopters, and catalyze partnerships with large GSIs.
• Enhance Market Position & Value Proposition: Proactively improve our value proposition and strengthen product-market fit by identifying priority buyer and user profiles, in collaboration with product and R&D teams; and lead competitive market intelligence efforts, delivering timely, compelling, and actionable insights.
• Shape Growth & Product Strategy: Develop a clear growth and scaling strategy for AQBioSim, including market segment strategic planning; support product development by soliciting and distilling market feedback; identify potential technology partners and acquisition opportunities, and support post-merger integration; and define and implement customer success strategies.
• Champion Customer Success: Establish a customer-centric approach, ensuring needs are met throughout the engagement lifecycle, and work closely with delivery teams to ensure successful project outcomes and ongoing value realization.
• Drive Sales & Marketing Alignment: Develop and implement scalable sales and delivery processes to support growth and customer retention; develop case studies and proof points from existing work tailored to potential customers, and help convert these to marketing-ready materials in collaboration with the marketing team; and evangelize BioSim across the ecosystem, speaking at conferences, trade shows, and industry events.Foster Culture & Innovation: Help foster a culture of continuous improvement and experimentation, and stay ahead of emerging technologies and methodologies in simulation and drug discovery.

About You:

• 15+ years of hands-on experience demonstrating a strong track record of success in both scientific roles and driving revenue through the sale of large-dollar