Patient Navigator (Pediatric Cytogenetics - Galveston)

Minimum Qualifications:

• Bachelor's degree

• One year relevant experience

• An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

• 3 Years Experience working in patient care & clinical scheduling

• Experience working with genetic therapies or infusion treatments

• Knowledge of UTMB systems & policies

Job Summary:

The Patient Navigator plays a vital role in supporting patients throughout their healthcare journey by providing individualized assistance to help them access, understand, and utilize healthcare services effectively. This position focuses on reducing barriers to care by coordinating appointments, facilitating communication between patients and providers, and connecting patients to community resources and support services. The Patient Navigator works closely with clinical teams to ensure timely follow-up, promote patient engagement, and improve health outcomes, particularly for those managing complex or chronic conditions.

Job Duties:

• Conducts comprehensive assessments of patients in person, by phone, or through review of medical records to identify barriers to care and support care coordination.

• Reviews clinical referrals and documentation to verify appropriateness, completeness, and readiness for service-line evaluation, collaborating with care teams as needed.

• Coordinates care and services by scheduling appointments, testing, procedures, and follow-ups across for the Genetics Clinic and providers to ensure timely access to care.

• Communicates with patients and families to explain procedures, answer questions, and provide guidance through the care process, ensuring understanding and comfort.

• Serves as a liaison between patients, providers, and support staff to promote effective communication and facilitate resolution of issues affecting care delivery.

• Assists patients with navigating healthcare systems by connecting them to community resources, financial counseling, transportation, and other support services.

• Maintains accurate documentation in electronic health records and other systems to ensure continuity of care and compliance with institutional policies.

• Advocates for patients’ rights and needs, ensuring that care is delivered in a culturally sensitive, respectful, and patient-centered manner.

• Collaborates with interdisciplinary teams to develop, implement, and monitor individualized care plans that support optimal health outcomes.

• Assist with the interviewing & onboarding of new members of the Genetics team.

• Participates in program strategic planning, performance improvement efforts, attends staff meetings, and stays current with relevant policies, procedures, and best practices in patient navigation.

Salary Range:

Commensurate with experience.

EQUAL EMPLOYMENT OPPORTUNITY: