Leadership & Learning Training Specialist

Overview

At Houston Methodist, the Leadership & Learning Training Specialist is responsible for implementing and delivering orientation programs, training programs, and competency development programs to employees throughout the Houston Methodist system in a variety of formats including in-person and virtual. The Leadership & Learning Training Specialist should create an engaging learning environment in both classroom and virtual environments. Other responsibilities include coordinating training schedules, assisting in training needs assessments and the identification of knowledge gaps, and assisting with the generation and reporting of training metrics in support of operations

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Implements and delivers internally and vendor-developed orientation programs, training programs, and competency development programs to employees throughout the Houston Methodist system in variety of formats including in-person and virtual.

• Maintains strong interpersonal relationships with stakeholders and customers.

• Assists with research and development of program materials; adheres to all intellectual property requirements, avoiding plagiarism, and ensures proper citations in all materials.

• Assists team members and customers in needs assessment and the identification of knowledge gaps.

• Develops and implements new learning options utilizing current curriculum development principles and learning theories such as simulations, self-study courses, storyboards, scripting, etc. for the organization.

SERVICE ESSENTIAL FUNCTIONS

• Assists in the evaluation of internally developed and/or vendor-based learning content and determines plans for utilization of content, marketing, roll out, and ongoing evaluation of vendor materials.

• Provides assistance in coordination and execution of various initiatives which support the department and Houston Methodist entities.

• Coordinates training schedules. Ensures all participants have correct program information, ensures that materials are available, equipment is working and rosters are maintained. Tracks and monitors attendance and course evaluations for individual classes and over time.

• Creates communications and supports marketing activities within the department including newsletters, SharePoint, website, flyers, and other tools.

• May participate in work groups and committees across the system to support broader Houston Methodist objectives and goals. Adds value to various work groups and councils as education advocates and conduits for the dissemination of information.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Assists in data gathering, analysis, and reporting of metrics as needed for operations.

• Assists in the development of evaluation strategies and ensures that course and learning evaluations are completed by program participants. Reviews data to identify opportunities for improvement.

FINANCE ESSENTIAL