Quality Technician* Customer Quality (f/m/d)

<p><span><span>Our team consists of seven dedicated professionals passionately committed to sustainable and efficient customer complaint handling. Join us in a collaborative environment that fosters knowledge sharing, teamwork, and solution-oriented work approaches.</span></span></p> <p><br/> <span><span><b>YOUR TASKS:</b></span></span></p> <ul> <li><span><span>Coordinate and process customer complaints in close collaboration with international sales companies, technical support, and product management.</span></span></li> <li><span><span>Conduct detailed root cause analyses in alignment with internal departments such as production and development.</span></span></li> <li><span><span>Prepare comprehensive 8D reports for internal and external customers.</span></span></li> <li><span><span>Initiate corrective actions and monitor their implementation in coordination with relevant departments.</span></span></li> </ul> <p><br/> <span><span><b>YOUR PROFILE:</b></span></span></p> <ul> <li><span><span>Completed technical training with additional qualification as a certified technician or a comparable qualification.</span></span></li> <li><span><span>Initial professional experience in production or quality management.</span></span></li> <li><span><span>Proficient in MS Office and ideally SAP (module QM).</span></span></li> <li><span><span>Desired knowledge in diagnostic software (SISTEQS) and interfaces such as Hiperface, HiperfaceDSL, EtherCat, IO Link, ProfiNET, ProfiBUS, Ethernet IP.</span></span></li> <li><span><span>Good command of English, paired with strong team and communication skills.</span></span></li> <li><span><span>Strong quality awareness and analytical thinking skills.</span></span></li> </ul> <p> </p> <p><b>YOUR APPLICATION:</b></p> <ul> <li>We are looking forward to your online application</li> <li>Helene Lutz</li> <li>Job-ID<b> 36571 </b></li> <li>All applications will be treated confidentially</li> </ul> <p> </p> <p><span><span><span>*At SICK, we see people, not gender.</span> </span></span></p> <p><span>We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.</span></p> <p><span>Stichworte: Reklamationsmanagement, Qualitätssicherung </span></p>