ServiceNow Automation and Orchestration Engineer, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

We are looking for a skilled specialist with Python and/or Powershell working experience to run ServiceNow Automation and Orchestration book of work to design and develop workflows in support operational efficiency for our event management, monitoring, and alerting solutions with ITOM, as well as ITSM . The successful candidate will be responsible for developing, maintaining, configuring, and optimizing ServiceNow Workflow Automation and Orchestration for ITOM and ITSM module, enabling AIOps/Predictive Intelligence features to integrate with Ansible to run Playbooks to remediation and validation. This role requires a strong working experience with Python and/or Powershell, as well as Ansible for automation.  This role would also require understanding event management, real-time monitoring, and alerting frameworks to prevent issues before they impact business services. You will work closely with IT operations, DevOps, and infrastructure teams to create a robust and efficient monitoring ecosystem.

Responsibilities:

• Writing Python and/or Powershell code that Ansible Playbook would run/execute, where ServiceNow Workflow would trigger

• ServiceNow Workflow Automation Management:
  • Design and develop ServiceNow workflow for automation and orchestration on ITOM/ITSM modules  
  • Write Javascript snippet used in ServiceNow as needed

• Event Management Implementation:
  • Improve and manage the ServiceNow Event Management module to capture and process events from various IT systems including Cloud infrastructure.
  • Define and configure event rules, thresholds and correlation rules to aggregate alerts and prioritize critical events.
  • Develop dashboards and reports to provide visibility into event health and trends

• Monitoring and Integration:
  • Integrate ServiceNow Event Management with third-party monitoring tools such as SolarWinds, Dynatrace, Splunk, or similar platforms.
  • Set up and configure monitoring tools to collect and forward alerts to ServiceNow for centralized incident management using standards such as Rest API, SNMP, Web Services/SOAP or other protocols
  • Ensure seamless communication between monitoring and alerting tools and the ServiceNow platform.

• Alerting and Incident Automation:
  • Define alerting strategies and implement automated workflows for proactive issue resolution and incident generation.
  • Collaborate with IT operations to create alert thresholds and escalation processes to ensure timely incident resolution.
  • Write or configure rules to enable alert maintenance and/or suppression
  • Optimize the alerting process to reduce noise and improve the accuracy of alert correlation include the use of AIOps/ Predictive Intelligence.

• System Maintenance and Support:
  • Provide ongoing support for ServiceNow Event Management, ensuring platform stability and uptime.
  • Troubleshoot and resolve issues related to event management, monitoring integrations, and alerting configurations.
  • Perform routine maintenance, including platform upgrades and patching for ServiceNow Event Management and related monitoring tools.

• Collaboration and Process Improvement:
  • Work closely with cross-functional IT teams, including network, infrastructure, and DevOps, to continuously improve monitoring processes and event management capabilities.
  • Develop and implement best practices for event correlation, incident automation, and alert management.
  • Monitor KPIs and SLAs to ensure service availability and improve overall IT opera