Sr. Director, Digital GTM Enablement

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Senior Director Digital GTM Enablement is responsible for leading a global team that delivers results-based enablement programs across onboarding, skills, processes and solutions and up-levels our Business Development and Digital Sales teams to be experts in their roles to deliver on targets. 

As a key member of the DGTM leadership team, the role requires strong business acumen, and a clear understanding of fiscal year priorities, to ensure that the DGTM enablement team focuses on those learning objectives that impact business results. 

This role will also work directly with Global and Geo Enablement leaders cross-functionally, identifying and prioritizing enablement initiatives in support of DGTM objectives and priorities, including incorporating feedback from the regions into the global programs to ensure relevance. The role is responsible for managing a large team across multiple functions, with scope to organize and realign according to business need. 

This role requires strong leadership, influencing, communication skills, a strong knowledge of enterprise sales and technical delivery teams, the ability to build relationships, and a keen ability to prioritize and align enablement activities to impact sales and delivery functional performance. 

Success in this role requires credibility and a collaborative approach across DGTM, global programs, field stakeholders at all levels, and across 

What you get to do in this role:

• Proactively engage with the Global DGTM Leadership Management team to identify, prioritize, develop, and execute a quarterly enablement plan, creating and maintaining a globally relevant but geo specific training calendar.
• Oversee the development and delivery of a learning journey created specifically for early in career future sales people.
• Create and evolve an effective team which aligns to and collaborates exceptionally with the other parts of the Global Enablement function. Identifying areas of continuous improvement is critical.
• Be part of the Global Enablement leadership team to constantly seek ways to improve how we operate, what we deliver, and drive impact across our business stakeholders. Influence others at levels above and below your own grade.
• Empower and build trust at every level of the organization to recruit, retain and develop world-class enablement talent. Culture is critical for our success; we are always hungry and humble.
• Drive the creation and help to facilitate plans for delivery of all enablement activities including Sales Kickoff, Industry Summit and other enablement events including those specific to DGTM.
• Coach at the Manager and Director level as well as across your own organization and peer organizations as necessary.
• Be maniacal about metrics and impact.

Qualifications

To be successful in this role you have:

• 10+ years experience delivering global enablement programs and managing large global sales enablement teams, with specific expertise in Business Development and Digital Sales (Inside Sales) functions strongly preferred.
• Executive presence with senior global sales leaders, defining and executing enablement strat