Team Lead-Registration

Position Title: Team Lead – Registration Specialist
Schedule: Monday to Friday, 8:00 AM – 4:30 PM
Location: West Hospital
Certification Required: CMAA (Certified Medical Administrative Assistant) Candidates will not be considered without this certification.

Position Summary:

The Team Lead – Registration Specialist provides functional guidance to support staff and performs the duties of a Registration Specialist in alignment with organizational standards. This role oversees patient flow from entry to destination, ensuring timely, accurate, and professional service.

Key responsibilities include:

• Collecting accurate financial and demographic information to support reimbursement and clinical outcomes.

• Scheduling appointments, interviewing patients, explaining charges and policies, validating and entering charges, and collecting payments.

• Answering incoming calls and directing patients and visitors appropriately.

• Precepting current Registration Specialists as requested by leadership.

• Performing higher-level functions as defined by clinic management.

• Participating in annual Rapid Improvement Events and/or Quality Improvement projects.

• Conducting monthly rounding.

• Coaching, mentoring, and developing the Registration team.

Qualifications:

• Education: High School Diploma or GED required.

• Experience: Minimum of 3 years of relevant experience in a healthcare setting.

• Preferred: Coding experience.

• Leadership Development: Must complete Foundations of Leadership within 6 months of assuming the role or have completed the Emerging Leaders program.

• Certification: CMAA certification is required.

  • Note: Individuals currently in the Team Lead – Registration Specialist role at the time of career ladder implementation will be prioritized for certification exam cohorts. Certification must be achieved within one year. Failure to do so may result in reassignment to a different Registration Specialist role, potentially with a pay adjustment.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.