Director of Technical Implementation, EMEA

<p><strong>Job Title:</strong> Director of Technical Implementation, EMEA</p> <p><strong>Work Location:</strong>  Dubai </p> <p><strong> </strong></p> <p><strong>Job Summary:</strong></p> <p>The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.</p> <p>The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.</p> <p>In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.</p> <p>Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.</p> <p><strong>Key Responsibilities:</strong></p> <p><strong> </strong></p> <ul> <li>Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. </li> <li>Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. </li> <li>Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. </li> <li>Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. </li> <li>Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. </li> <li>Oversee partner strategy and execution, including onboarding, performance management, and management alignment. </li> <li>Embed and scale the