Sr. Account Manager

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor. 

Your Opportunity: Venture Solutions is looking for an Account Manager to join our team in Fort Worth, TX. The Account Manager role primarily serves as the owner of account success. This position is responsible for ensuring client satisfaction and revenue optimization by proactively managing the client relationship.  They are not only expected to manage their account but are also expected to provide leadership and guidance to other team members.

Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. 

Your Responsibilities:

• Oversee industry leading accounts

• Drive the revenue growth within your assigned portfolio

• Develop process improvement for assigned portfolio when needed

• Oversee billing and invoicing processes, ensuring accuracy and timeliness in accordance with client agreements & help with resolving discrepancies

• Reviewing & overseeing job reconciliation data to identify and ensure all issues are addressed

• Generate and provide reports to clients or internal teams as required

• Plan, manage & execute medium to large scale client change requests & projects

• Monitor open tickets and assist in ticket management and resolution

• Accurately provide account planning, forecasting, financial data and project status to organization leaders and business stakeholders in a timely manner

• Use your experience and knowledge to train, mentor and guide your colleagues

• Review and understand job reconciliations, opened and completed client issues, and compiled data to support the client review process

• Plan and conduct clients’ Business Reviews (monthly, quarterly, annually)

• Manage and oversee inventory control and supply chain coordination

• Overseeing all daily client deliverables, ensuring processes for your clients are being completed as expected

• Lead profitability reviews and assist in pricing updates

• Ensure SLA & quality metrics are being met for clients

• Responsible for hosting, coordinating and participating in on-site client visits

• You will work with other departments to coordinate facility tours, hotel recommendations, lunch ordering and any off site entertainment needs

You Must Have:

• 5+ Years of Account Management or mortgage servicing experience

• Effective communication and presentation skills. Having the ability to convey information in emails, project collaboration tools, reports & meetings

• Analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions

• Excellent interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration

• Proven ability to perform efficiently under tight deadlines without compromising quality or standards

• Ability to lead cross-functional teams to meet a common goal

The anticipated annual salary range for this position is $70,000 - $90,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees. 

About Taylor Corporation 

One of the largest print and communications firms in North Ameri