Data Center Customer Operations Technician III

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

As a Data Center Technician at Equinix, you will be responsible for the installation, troubleshooting, and maintenance of fiber/copper circuits and customer equipment. You will apply your technical skills to semi-routine tasks, working both independently and as part of a team. Your role involves regular interaction with customers via phone, on-site, or through direct communication, ensuring a high level of service and support.

Responsibilities:

Queue Management & Reporting

• Manage and prioritize service requests to meet customer deadlines and expectations

• Maintain detailed written records and provide audit reports on customer equipment

• Update asset databases and other internal systems

Installations

• Rack and stack customer equipment in data center environments

• Install circuits requiring advanced fiber terminations using a fusion splicer

• Set up telecom cabinets, fiber trays, and cage wiring for customer equipment

Cross-Connect

• Perform installation, testing, and modification of cross-connects including coax, fiber, twisted pair copper, and other cabling according to SOPs

• Support standard data center cross-connect work orders (installs, terminations, modifications)

• Install "across-connect" circuits such as switched or multiplexed circuits

Testing & Troubleshooting

• Troubleshoot fiber and copper circuits and collaborate with the networking team as needed

• Work with customers to resolve issues, supporting standard testing and installations of their assets

Customer Management

• Regularly communicate with customers, providing updates and troubleshooting support

• Deliver exceptional customer service and raise any issues to the appropriate teams

• Provide on-site support, including access control and escorting services for customers

Inventory & Shipment Management

• Support customers with inbound and outbound shipments, including inventory management and staging

Qualifications

• 1+ years of experience in a colocation or data center environment (preferred but not required)

• High School Diploma or equivalent

• Strong time management skills and attention to detail

• Willingness to work a rotating 12.5-hour night shift

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disabi