Sr SCM Operations Analyst

Department:

Supply Chain Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Conducts analysis to create and vet quality solutions. Effectively manages projects and sets priorities based on business objectives and delivers value by meeting the business’s strategic objectives. Manages project demand, evaluates level of risk, aligns the best resources and ensures success throughout the entire project/system life cycle.
• This Sr Supply Chain Management (SCM) Operations Analyst will join a Team and Center of Excellence responsible for supporting the business through SCM and on Source to Pay (S2P) systems and processes. This role will play an important part in large, strategic initiatives and implementation plans. They'll work collaboratively with a variety of Customers, learn and grow in their expertise each day, and help to pilot the future of Southwest Airlines.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Responsibilities

• Effectively applies knowledge and skills of analysis, business processes, systems, project methodologies, requirement definitions and testing to develop quality solutions and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value
• Maintain working knowledge of administrative functions on all SCM Purchasing Systems and perform systems administration activities (i.e., security, master data, integrations, content, templates, parameters, etc.) and supports projects as a subject matter expert with an understanding of the system functionality
• Take on challenges of unfamiliar tasks; Experiments to find new solutions & identifies and creates the processes necessary to complete complex tasks including system improvements
• Partner with Technology Team members, on behalf of the SCM Business, to coordinate and facilitate Source-To-Pay technology enhancements and solutions
• Create content and conduct training to help lead resolution of Customer Service issues by explaining logic, processes, and procedures and checks for comprehensive understanding
• Communicate complex Source-To-Pay system and process information fluently with diverse Stakeholders and Leaders; Seamlessly adapts style to meet audience needs and promotes SCM goals and initiatives through extensive relationship development
• Develop presentations and comprehensive project reports to relevant Stakeholders to promote the value of system changes to aim Customers buy-in
• Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities and optimize the Source-To-Pay systems
• Work with internal and external auditing departments to ensure departmental practices are in compliance with Federal regulations
• Coordinate content and authors policy updates and publishes internally
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions
• Knowledge of how to manage time effectively through organizing work and seeking guidance as needed to resolve issues/questions in order to meet deadlines and service level agreements
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and systems, word processing managing files and records, designing forms, and other office procedures and te