Ram Commercial - Technical Manager

Stellantis is seeking a dynamic and experienced Commercial Vehicle (CV) Technical Manager to lead the technical aspects related to multi-brand programs for our Commercial Vehicle (CV) portfolio in North America. This role is critical in delivering best-in-class technical service to our commercial customers, ensuring seamless integration and performance of upfit solutions, and driving innovation in CV-specific features. This job directly supports upfitters, dealers, engineering, service, and sales/marketing, by resolving technical issues or questions in real time. 

 

Job duties to include, but not limited to, the following functions: 

• Lead Technical Support Operations for commercial vehicles, ensuring timely and effective resolution of field issues.  
• Serve as the primary technical liaison between Stellantis and key stakeholders including upfitters, dealers, engineering, service, and sales/marketing teams.  
• Provide real-time technical guidance to support vehicle modifications, diagnostics, and service-related inquiries.  
• Champion Customer Satisfaction by delivering proactive solutions and maintaining high service standards.  
• Conduct Industry Benchmarking to identify trends, gaps, and opportunities for innovation in commercial vehicle offerings.  
• Collaborate with Product Development and Engineering to implement CV-specific features that meet evolving industry demands.  
• Support Sales and Marketing Initiatives by providing technical expertise and insights into product capabilities and limitations. 

Qualifications

Basic Qualifications: 

• Bachelor’s degree in Engineering, Automotive Technology, or a related field (Master’s preferred)  
• Minimum 5 years of experience in automotive technical support, product development, or field service 
• Strong understanding of vehicle systems, diagnostics, and upfitting processes  
• Proven ability to manage cross-functional projects and resolve complex technical issues  
• Excellent communication, presentation, and stakeholder engagement skills  
• Familiarity with commercial vehicle regulations and industry standards  
• Ability to travel as needed to support shows/events, and customer engagements  
• Strong analytical and problem-solving skills with a customer-first mindset  
• Proficiency in technical documentation and reporting tools 

 

Preferred Qualifications: 

• Strong Stellantis background with multidisciplinary experience 
• Ability to comprehend complex problems and translate into basic terminology 
• External experience within CV industry is a big plus 
• Experience working with OEMs, upfitters, and dealership networks 
• Familiarity with commercial vehicle regulations and industry standards