Senior Technical Program Manager (DevOps and InfoSec Enablement)

What We’re Up to at Tango

Tango believes that rewards, incentives, and payments are more than transactions. They’re opportunities to fuel stronger relationships with people, and better performance for business. Whether you’re focused on customer loyalty or employee engagement, wellness or research participation, we can help you seamlessly send smiles and drive results.

Why Work for Us

We care about each other and our customers. Our team is autonomous, collaborative, creative, and eager to learn. We are an inclusive and diverse company that offers excellent health, dental, and vision benefits, flexible PTO, and competitive compensation packages. We’re doing incredible things with awesome people, and we’d love for you to join us!

The Job

Are you seeking an opportunity where you’ll get to work with fun, curious people, building innovative products, in a fresh and modern tech stack? We're hiring a Senior Technical Program Manager to do just that. In this role (which sits in engineering) you will hone development areas, craft a roadmap, and have a high degree of ownership over programs in your domain areas.

This particular TPM will support the InfoSec and DevOps teams.  That's why our ideal candidate would be: a former developer who has experience in working in a CI/CD, cloud-hosted (ideally AWS), SaaS environment. They would have some contextual knowledge about risk mitigation, especially in a high-transaction SaaS environment. They are equipped to discover and drive tactical delivery tasks alongside InfoSec and DevOps leadership, supporting goals and removing roadblocks. 

This human should be solution-oriented and action-driven, as they will be managing multiple projects at once in an ambiguous, fast-paced environment. As a senior TPM, they will be expected to lead by influence and should elevate and empower those they work alongside daily. While you are closely connected to DevOps and InfoSec initiatives, you will work across varied cross-functional teams at Tango.

Tango's Engineering teams play an influential role in our mission: making rewards easy to send and awesome to receive! Working here, you will see the impact of your work on thousands of businesses and reward recipients every day. We’re proud of our cutting edge, product-oriented, fully remote engineering org. We like being a place people like to work - come see for yourself!

Reports To: Chief Technology Officer

As Senior Technical Program Manager (TPM) at Tango, you will:

• Deliver on key product and engineering initiatives: be responsible for scoping with Product teams, planning with engineering teams, and working across Architecture, Compliance, InfoSec, and BizSystems to deliver complete solutions.
• Support the Product Owner in standups, sprint planning, and reviews.
• Construct and prioritize user stories and other requirement artifacts and build a development timeline.
• Be responsible for initiatives that have complex dependencies, processes, and technologies.
• Develop and execute a SCRUM team’s roadmap in close coordination with Product Management.
• Facilitate technical design and track dependencies on domains in our platform.
• Proactively identify and resolve risks that may impair the team's ability to meet goals.
• Manage prioritization and trade-offs amongst multiple work streams and domain areas.
• Collaborate with a cross-functional team to deliver the best experience for our customers.
• Be part of an on-call rotation: respond to and prioritize production bugs, and perform the role of Incident Communicator during production incidents. 
• Mentor junior TPMs and other teammates.

To be effective in our Senior TPM role, you must have:

• 8+ years experience in a TPM OR software engineering role, developing or operating a cloud based software product.
• 3+ years’ experience with cloud infrastructure and technologies (AWS preferred)
• Experience working with Development Operations or Information Security teams. This includes crossfunctional stakeholders in IT, HR, Compliance, Legal and others.
• 3+ Experience with security frameworks, risk management, operations management, application security, or compliance management
• Experience with building complex, highly scalable cloud-based systems that have been successfully delivered to customers.
• Knowledge of security architecture for identity management, network management, SSDLC. Knowledge of OWASP, PCI, ISO27001 or ISO27701 
• Experience leading multiple engineering or information security projects successfully in the same period
• Ability to participate effectively and influence multi-functional teams without formal authority.
• Strong verbal and written communication skills, including ability to p