Sr Program Manager - Global Accounts

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

We are seeking a highly skilled Senior Program Manager to lead our Global Accounts Program, focusing on driving customer sustainability and retention for our top 100 global accounts. This program is designed to establish an evergreen process that ensures long-term success and positive outcomes for our customers, with the intention to scale to support an additional 300 customers over time. The ideal candidate will possess strong leadership, strategic thinking, and collaboration skills, enabling them to serve as a key stakeholder in the execution and success of this critical initiative. 

Key Responsibilities: 

• Program Leadership: Take full ownership of the Global Accounts Sustainability Program, creating and driving strategic plans that enhance customer retention and long-term success across our top 100 global accounts. 

• Stakeholder Collaboration: Work cross-functionally with teams across the organization to foster collaboration and alignment, ensuring seamless execution of projects that lead to positive customer outcomes. 

• Evergreen Process Development: Build and continuously improve a scalable, repeatable process to support sustainability initiatives for top global customers, ensuring that each customer’s journey is optimized for growth and success. 

• Customer Focused: Act as a trusted advisor to key customer decision-makers, ensuring we meet their sustainability goals while driving positive business outcomes and improving customer retention. 

• Project Management: Oversee specific projects related to the program, managing timelines, budgets, and resources to ensure projects are completed successfully and on time, while keeping customer satisfaction at the forefront. 

• Cross-Functional Team Management: Lead and coordinate project teams across multiple functional areas, ensuring all resources are aligned and working towards the same goal, while mitigating risks and removing obstacles. 

• Data-Driven Decision Making: Utilize data insights to monitor and track program performance, ensuring that all initiatives are delivering the expected results and ROI. 

• Scalability & Growth: As the program scales, continue to evolve strategies to support 300 additional global accounts, ensuring the process remains effective and efficient. 

Qualifications: 

• Proven experience in managing large-scale, global programs, especially in customer success or sustainability. 

• Strong track record of delivering successful strategic initiatives while consistently exceeding customer expectations and retention targets. 

• Expertise in program and project management, including managing cross-functional teams and driving collaboration across various stakeholders. 

• Demonstrated ability to influence senior leadership and key decision-makers, establishing yourself as a trusted advisor. 

• Excellent problem-solving skills