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Technical Writer-Retail

PetIQ
United Statesfull_timeVerifiedPosted 21 Jan 2026

About the role

Responsibilities include, but are not limited to:
  • Develop and update documentation, SOPs, diagrams, and policies across the organization.
  • Collaborate with stakeholders to gather and standardize technical and operational content.
  • Create visually engaging materials using tools like PowerPoint, Adobe, and Microsoft Word.
  • Research and revise policies and procedures in coordination with internal and external sources; present recommendations to management.
  • Identify and resolve issues during document review and approval processes.
  • Ensure accuracy, consistency, and compliance of all documentation.
  • Audit site materials for format and content alignment.
  • Maintain and update documents to reflect current practices.
  • Simplify complex banking concepts for diverse audiences.
  • Support internal communications with professional layouts and visuals.
  • Manage controlled documents and version tracking.
Qualifications Required Skills:
  • Exceptional writing skills with demonstrated ability to produce clear, concise, and well-structured documentation tailored to both technical and non-technical audiences.
  • Ability to translate complex banking concepts into accessible language while maintaining accuracy and compliance.
  • Skilled in editing for grammar, tone, consistency, and formatting across various document types.
  • Technical writing, procedure documentation, and user-friendly content creation.
  • Solid grasp of banking operations, terminology, and regulatory standards.
  • Strong communication, organization, and interpersonal skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat.
  • Ability to simplify technical concepts into clear, process-driven materials.
  • Skilled in multitasking, time management, and meeting deadlines.
  • Familiarity with banking practices and procedures.
  • Capable of identifying issues, proposing solutions, and collaborating with management.
  • Able to interpret technical journals, financial reports, and legal documents.
  • Strong analytical skills for problem-solving and data interpretation.
  • Comfortable working with abstract concepts and technical instructions.
Required Experience:
  • High School Diploma or GED, Minimum of 3 years prior Retail Banking experience, demonstrated advanced writing skills.
Preferred Experience:
  • Bachelor's Degree and/or Technical Writing Certification.

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Company

PetIQ

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