Senior Network Engineer

Network Engineer

United States

Who We Are

Founded in 2011, Pindrop is the leading provider in security and identity verification/authentication, for voice. As the industry experts of vocal verification, the company's "acoustic fingerprinting" technology enables major global banks, top-tier healthcare providers, and leading retailers etc. to detect fraudulent calls and authenticate legitimate callers, helping customers eliminate financial losses seamlessly.

Pindrop’s technology analyzes over 1,300 different features helping us identify the uniqueness of a device and the caller. Our "acoustic fingerprinting" technology integrates with companies internal systems and identifies people's voices, locations, devices, and more. This data is added to a database for future reference to help separate legitimate callers from scammers. Pindrop’s technology creates a unique fingerprint tied to the call. This fingerprint will identify a fraudster (or legitimate customer) regardless if the voice is manipulated, the number is changed, or even if the caller is changed (as in a fraud ring or fraud call center). No other solution can do this, and the validation of customer identity is completely non-intrusive.

Today Pindrop’s core business, “Agent”, is growing at 40% YoY, while our emerging business, “IVR”, is growing 400-500%, and our rapidly emerging IoT business is showing strong early indications. Headquartered in Atlanta, GA, Pindrop has raised over $223M in capital by premier VC’s including Andreessen-Horowitz, IVP, and CapitalG.

Pindrop’s Infrastructure Operations team works to make our infrastructure and core systems so good, reliable, and performant that our internal customers can focus on building innovative products that are changing the world without having to think about what is running them.  We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability.  If networking and automation are part of your personal core belief system, the Infrastructure Operations team is where you need to be!

The Network Engineer’s role is to ensure the stability and integrity of network services. You will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.

What You’ll Do

• Collaborate with internal teams to assess near- and long-term network capacity needs.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
• Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery
• Oversee new and existing equipment, hardware, and software upgrades
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
• Monitor network performance and troubleshoot problem areas as needed

Who You Are

• You have the ability to understand hardware/software/cloud networking platforms from the ground up, become a subject matter expert on it, and have the ability to troubleshoot, configure, and repair the platform
• You have demonstrated the ability to make relevant, specific, and high value recommendations to the design or implementation of a platform.  This includes categories such as automation, features, security, manageability, etc
• Startup experience is preferred.  The candidate must possess the ability to "wear many different hats", juggle multiple priorities and context shift quickly
• Very self motivated and work with minimal supervision
• See a problem, own it, solve it, do it
• You have a passion for technology and are constantly researching new/emerging solutions
• Not afraid to dig into technology you’ve never used before, work on high value systems, or racking servers if that is what is needed to be done
• Be part of an on-call rotation with occasional night/weekend work 
• Have the ability to troubleshoot a problem and then teach the team/company on your findings

Your Skill-set:

• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Strong, hands-on technical knowledge of network hardware and operating systems.
• Working knowledge of telephony systems.
• Working technical knowledge of current network h