Care Coordinator: Transitional Housing

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location:

Timmy’s Home is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. Cardea Health’s transitional housing programs work with a variety of different referring partners across Alameda County. Our transitional housing programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, housing support linkage, and more.   

Job Summary:

The care coordinator will assist clinical staff and residents in the coordination of medical and behavioral health care. 

This position may involve occasional participation in street outreach to individuals experiencing homelessness in the City of Oakland. Outreach efforts aim to assess individuals for eligibility for transitional housing programs and to identify any medical needs of potential participants. Outreach will be conducted as part of a designated multidisciplinary team

Responsibilities:

• Maintain a calendar of upcoming resident medical and behavioral health appointments. Communicate upcoming appointments to clients, clinical staff, and transportation services 

• Assist clinical staff and residents in the scheduling of client medical and behavioral health appointments 

• Communicate with local pharmacies regarding resident prescriptions. At the direction of nursing staff request medication refills, deliveries, and transfers 

• Request relevant medical records of residents from hospitals and community clinics. Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordination 

• Interface with resident healthcare coverage plans to avoid interruption in services and facilitate care 

• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls 

• Ensure adherence to infection control standards on site among staff and residents 

• Answer calls to nursing station and respond independently to when appropriate 

• Assist nursing staff with light clerical duties including filing and making copies 

• Maintain confidentially in accordance with the Health Insurance Portability and Accountability Act (HIPAA) 

• Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respect 

• Other duties and responsibilities as required 

Minimum Required Skills & Qualifications:  

• High School Diploma or equivalent 

• Must be authorized to live and work in the U.S 

• Must be at least 18 years of age 

• Must have personal, reliable transportation to and from work sites and shifts

Preferred Skills & Qualifications:

• Prior experience with homeless or incarcerated populations is desirable 

• Self-directed and able to work with minimal supervision 

• Detailed oriented and highly organized