Clinical Operations & Agency Administrator - Greensboro/Burlington, North Carolina

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

About the Role:

• We are seeking a dedicated Clinical Operations & Agency Administrator to join our Home Instead team in Greensboro/Burlington, North Carolina.

  This hybrid role combines clinical leadership, training, and regulatory oversight, offering a unique opportunity for healthcare professionals passionate about safety, care quality, and community impact. You will dedicate 30% - 40% of your time to delivering in-person Care Pro training and skill assessments and completing annual in-home supervisory visits as required for state licensure. When you are not in the field with Care Pros, you will leverage your clinical expertise to provide virtual triage and support for safety escalations and client care plan reviews. This position will serve as our alternate agency administrator.

  With flexibility for remote work when not conducting in-person visits or training, this position offers a meaningful transition from traditional hospital settings into a mission-driven, innovative home care environment.

  Responsibilities

  Safety Monitoring & Incident Triage:

  Foster a safe and supportive care environment for clients and Care Pros by providing virtual escalations coverage when not delivering state-required training, skilling and supervisory activities, 2-3 days per week or additional as needed.

  • Independently assess risks, triage multiple Trust & Safety channels (phone, Slack), and make immediate decisions on escalation pathways, engaging emergency services or higher-level interventions when necessary.
  • Quickly evaluate incident severity through interviews, care notes, and collaboration with operational teams, applying critical thinking and sound judgment to ensure swift, informed decision-making.
  • Communicate effectively with individuals in distress, maintaining composure and control in high-pressure situations while providing real-time critical support to internal teams and franchise partners.
  • Manage multiple concurrent escalations with urgency and precision, working closely with partners and franchise teams to align on incident response strategies and uphold operational integrity.
  Review client care plans, independently identifying critical information gaps and inconsistencies; Generate recommendations for improvement based on client conditions and care requirements, and collaborate with Field team members and local agency partners to implement.

  Care Pro Training & Development

   

  Care Pro Training and Development: As required by state licensure, deliver new hire and annual in-person training and skill assessments, and complete annual in-home supervisory visits. Ensure compliance with state regulations and foster a culture of excellence in delivering exceptional client care. As needed, deliver periodic upskilling training sessions, virtually and in-person, and complete skills validation checks and reassessments to ensure our Care Pros meet the needs of our growing client base.Care Pro Observation: Ensure the highest standards of care are met by conducting annual in-home supervisory visits, delivering Care Pro feedback as needed, and supporting ongoing competency development for Care Pros.
  
  

  Compliance Oversight

  • Ensure Regulatory Compliance: Ensure required trainings and skills validations are delivered in compliance with state requirements. Maintain accurate records, oversee required certifications/licensures, submit necessary reports, and stay current with regulatory changes.
  • Agency Operations: Provide administrative oversight for care delivery and serve as an alternate agency administrator for local franchise offices.
  • Audit support:  Provide in-person support as primary liaison between Honor Home Instead and regulatory agencies during state licensure