Sr Business Manager - Commercial Banking - Pricing, Profitability, and Salesforce Analytics

Sr Business Manager - Commercial Banking - Pricing, Profitability, and Salesforce Analytics

Summary: As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

About the Role:

The Sr Business Manager - Commercial Banking - Pricing, Profitability, and Salesforce Analytics position is a newly created role to own business intent for Commercial’s Customer Acquisition and Management Platform. The role’s responsibility is to partner with Product and Technology to build a framework that optimizes how the Commercial Bank moves from Market to Prospect to Client to Trusted Advisor. 

In addition to Product & Tech, the SM will partner with Commercial sales people across businesses (Corporate Banking and Commercial Real Estate) and functions (e.g., loans, deposits, capital markets, operations, credit, underwriting), and other Commercial Business Analysts. 

Specifically, the SM will be responsible for designing user experience, workflows, and back-end data architecture to enable:

• Market opportunity sizing

• Targeted prospecting and marketing 

• Higher deal “win” rates

• Deeper cross sell penetration

• Discovery for AI uses cases on the above

The result of the Senior Manager’s work should lead to greater efficiency and scale in how the Commercial Bank goes to market, with an estimated >$50M revenue upside.

The Senior Manager position will report to the Head of Commercial Pricing, Profitability, and Salesforce Analytics, within the Commercial Business Analysis organization. The role will have the opportunity to partner with other members of the team, including in valuations modeling, go-to-market strategy, credit and underwriting, and more.

A successful candidate is highly self-motivated, forward leaning, well organized, analytical, and conscious design and user experience.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior

• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon

• Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

• Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she shou