Key Account Liaison - Respiratory, Midwest

Job Title: Key Account Liaison - Respiratory, Midwest

Location: Remote/Field

About the Job

As a Sanofi Key Account Liaison, you serve as a field-based partner (non-sales) and trusted advisor to high-value healthcare accounts, driving long-term engagement, operational excellence, and business growth. You act as the connective tissue between internal teams and external stakeholders, enabling seamless execution and value delivery across the customer lifecycle.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Executive Stakeholder Mapping and Relationship Management

• Act as the central liaison for all communications and coordination related to the account​

• Build relationships with stakeholders across clinical, operational, and executive levels​ within Key Accounts (Top 5% Health Systems)

• Address customer needs, resolve issues, and ensure satisfaction throughout engagement lifecycle​

• Provide strategic insights and feedback from accounts to inform headquarters team of opportunities for deep engagement and partnership

• Translate customer insights into actionable feedback, contributing to commercial strategy, product innovation, and market positioning

Enable Cross-Team Collaboration for Account Engagement ​

• Enable alignment and strategic execution across field teams to ensure cohesive and impactful customer interactions​

• Coordinate with internal teams (Customer Solutions Marketing, Medical Affairs, Sales, etc.) to support project execution and pull-through at Health Systems​ at appropriate steps of engagement process.

• Identify and remove barriers to collaboration to drive efficiency and accountability across teams​

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Own Account Profiling and Quarterly Business Review (QBR) Execution​

• Own the development of comprehensive account profiles capturing strategic priorities, stakeholder mapping, and growth opportunities​

• Analyze performance metrics, utilization trends, and customer feedback to generate insightful, data-driven QBR that inform strategic planning, content development, and engagement recommendations​

• Lead Quarterly Business Reviews with key internal stakeholders, tracking follow-ups and ensuring progress and continuous improvement in account engagement.                                               

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• Maintain a dynamic view of account health and engagement, leveraging CRM tools and dashboards to monitor progress and inform future initiatives

About You

Essential Skills: 

• Market Insight & Gap Analysis: Understanding customer pain points and identifying opportunities to bridge strategic gaps

• Orchestration & Pull-Through Expertise: Navigating health system contacts and identifying alignment of customer with business goals, connecting internal and external experts to drive execution of collaborative projects.

• Executive Presence: Confidence and credibility when engaging with C/D-suite stakeholders, earning trust and respect

• Stakeholder Mapping & Engagement: Building relationships across clinical, operational, and executive levels to drive alignment

• Cross-functional Collaboration: connecting internal stakeholders to drive impact at accounts

• Account Profiling & Strategy: Creating detailed account plans that reflect strategic priorities and growth potential

• Quarterly Business Review (QBR) Execution: Synthesizing performance data and customer feedback into actionable insights

• Healthcare System Expertise: Understanding of dynamic healthcare environment; navigating shifting priorities, regulations, and customer expectations

• Customer-Centric Mindset: Understanding the customer needs to build lasting partnerships

Basic Qualifications:

• Bachelor's degree

• A minimum of five years of work experience in one or more of the following: field sales, product marketing, or medi