The Melrose Georgetown Hotel Group Rooms Coordinator

• Coordinate a calendar workflow of events on all groups booked in the hotel.
• Review contracts attached in system, verify all group billing is accurate, room type appropriately blocked, with block vs net block accurate.
• Build rate codes in SMS Host and build Weblinks to be sent.
• Ensure that groups are modified to reflect availability and netted rooms.
• Work with sales managers and clients to add rooms, if necessary, and offer rates if different than cut-off rates.
• Send a "cutoff date reminder" with block pick up to date and potential attrition charges pending as per contract.
• Process all rooming lists, verify billing arrangements, and send rooming list to client for review.
• Follow up on rooming list changes, additions, deletions and provide sales manager and client with updated rooming list.
• Work in tandem with Catering Sales Coordinator to build/prepare resume(s) for the weekly staff meeting
• Meet with clients on sites, when and if necessary, with or without sales manager
• Attend weekly meetings with sales staff
• Work in tandem to control hotel room inventory following direction from Sales Manager, One Touch Manager, and Front Office Manager
• Answer phone calls and respond to emails about client and group guest inquiries
• Cross Train with Front Office systems for career development and/ or assist with large
  group check-ins.
• Complete all tasks as assigned by the Department Head, Hotel Assistant General Manager, and General Manager.
• Starting pay rate from $21.00 hourly (USD) 

Knowledge, Skills, and Competencies:

• High work ethic and self-initiative
• Demonstrate proven decision making and problem solving skills
• Ability to calmly work with high demand and/or upset guests
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite
  frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest
  confidentiality at all times

Physical Requirements:

• Stand, sit and walk for varying lengths of time, often long periods of time
• Excellent communication skills, both written and verbal, including in high pressure situations
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability