Are you a hands-on technical professional who thrives on diagnosing, repairing, and delivering exceptional service that keeps critical pump systems running? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

 

As our new Service Technician, you will be managing end-to-end workshop and field service activities — from inspecting and repairing returned pumps to delivering professional reports and ensuring every job meets the highest safety and quality standards. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

 

This position will report directly to the Regional Service and Solutions Director and will be based out of our Fresno, CA facility.  Candidates must be willing to travel along the West coast to various customer sites as needed and operate onsite daily when not traveling.

 

What you will be doing:

 

As a key part of the Service Delivery team, you'll create impact by delivering first-class service that exceeds customer expectations while nurturing a strong safety culture across every interaction and repair.

 

Your main responsibilities include:

 

• Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites
• Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival
• Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non-warranty repairs
• Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing
• Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections
• Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters

What makes you a great fit:

 

Above all, you are a detail-oriented technical problem solver with strong customer service skills, a commitment to safety, and the ability to work independently in a remote, travel-heavy role. We would also imagine that you have:

 

• A bachelor’s degree or equivalent in a technical discipline (mechanical, electrical, or related field)
• A minimum of 2+ years of relevant work experience in a service, repair, or workshop environment.
• Experience servicing Pumps, motors, controls, or have rotating equipment experience.
• Proficiency with SAP, MS Word, and MS Excel

 

It is a plus if you also:

 

• Knowledge of warranty claim processes and quality improvement reporting
• Familiarity with health & safety regulations and risk assessment procedures in a workshop or field service setting

 

The salary range for this position is $26.77 to $38.96 per hour.   Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. To learn more about our benefits, please visit: Grundfos Benefits 

Why you will love working here:

 

We care! Day to day, you can look forward to:

 

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid l