Manager, Claims

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home

 

 Work Arrangement:

Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74954

 

The Role at a Glance

We are excited to bring on a Manager to join our Dedicated Social Security team supporting Group Protection.

 

This position will manage a team and processes for their assigned Social Security team. You will oversee a team responsible for assisting claimants through the Social Security application process. You will work together with several partners, such as Claims and Vendors, to successfully apply for and secure SSDI benefits. If you are process driven and excel in customer service, collaboration, transformational leadership and enjoy inspiring career development, please read on!

What you'll be doing

• Lead and mentor a team of 8-10 Social Security Specialists responsible for the Social Security application process, including the timely addition of offsets and collaboration with the Recalc team on overpayments.
• Foster a positive, inclusive, and collaborative culture to maintain unity and teamwork across the organization.
• Maintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess impact, and collaborate with peers and senior management to incorporate new trends and developments in current and future strategies.
• Identifies and communicates trends and issues to management.  Develops mitigation plans and recommends processes for team to improve productivity and accuracy.
• Monitor and evaluate overall metrics for team productivity and take appropriate action to meet or exceed standards.
• Complete regular quality audits of assigned area(s) of responsibility; record results and coach staff to work bring work to or above standards.

What we’re looking for

Must-haves:

• 4 Year/bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Insurance (Minimum Required)
• 4+ Years of experience in claims that directly aligns with the specific responsibilities for this position, including 1+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)

• Possess strong confidence to lead the team effectively and is results-oriented
• Excellent organizational skills with the ability to prioritize workload and multi-task
• Exceptional customer service skills

 

Nice-to have Experience (Preferred):  

• Problem solving & analytical abilities 
• Continuous improvement mindset 

Application Deadline

Applications for this position will be accepted through 9/8/25 subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

 

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the ro