Micro-Kitchen Manager

Position Title: Micro-Kitchen Manager 

Pay 11 

Reports To: Director of Operations 

Salary: $65,000-$73,000

Other Forms of Compensation: Stipend + Comprehensive Benefits Package 

 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A !

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position. 

Job Summary

 

The Micro-Kitchen Manager will focus on  hospitality and the MK experience for  the Google Food program in order to support operational excellence. This position reports into the Director of Micro-Kitchens and will leverage their strong hospitality and operational skills to ensure expectations are met, supervises associates, and supports with financial responsibilities such as ordering and inventory cost controls.

 

This role is based in New York, NY

 

 

The great things you will be expected to do:

 

• Designs, manages and owns the overall MK experience

• Sets an expectation of hospitality that is friendly and engaging 

• Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management

• Has a passion for hospitality

• Hires, trains and supervises the daily conduct of the MK associates.

• Helps conduct staff reviews, coaching sessions, and disciplinary actions. 

• Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion, and safety training 

• Represents the company in a courteous, efficient, and friendly manner in all customer, our partner, and employee interactions

• Ensures that all comments and complaints are responded to within 24 hours

• Interacts with customers and resolves customer complaints in a friendly and service oriented manner

• Communicates with the our partner honestly, accurately, and in a timely manner

• Ensures that overall MK meets the standards as presented by the Director of Micro-Kitchens, as well as oversees the daily appearance and upkeep of the MK

• Ensure smooth rotation of snack/drinks per MK

• Communicate and coordinate changes with supervisors

• Ensure smooth rotation of coffee, communicate and coordinate changes with supervisors

What we look for in the perfect candidate

 

• Has a minimum of 3 years applicable experience in a like volume and quality food service establishment 

• Possess general hospitality knowledge

• Has the ability to operate Web based ordering systems, process customer requests, changes to orders, and our partner profiles

• Manages time effectively and prioritizes tasks to meet deadlines

• Ability to follow all Health & Safety standards

• Demonstrates good judgment and decision making skills

• Maintain a positive attitude under pressure and motivate team

• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint

• Ability to work indepen