Specialist-Registration I

Registration Specialist – Primary Care (Onsite) 

Location: IU Health West Hospital – Primary Care 
Schedule: Monday–Friday, 8‑hour shift 
• Must be flexible to start between 6:30 AM and 8:30 AM 
• Onsite position 

Position Overview 

The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership. 

Key Responsibilities 

• Greet and assist patients with check‑in and check‑out 

• Schedule appointments and manage clinic workflows 

• Work insurance and demographic queues to ensure accurate records 

• Answer incoming calls and route patients and visitors appropriately 

• Collect and validate patient demographic and insurance information 

• Explain department policies, charges, and payment expectations 

• Enter information accurately to support reimbursement and clinical outcomes 

• Communicate