Customer Solutions Specialist

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

POSITION SUMMARY 

EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite. This role owns the full implementation lifecycle from initial system configuration through data migration, training, and go-live support and acts as a trusted advisor to bureau partners throughout their onboarding and beyond. The ideal candidate is highly detail-oriented, has deep payroll/HCM domain expertise, and can manage complex, multi-stakeholder projects from kickoff to completion.

This is a remote position offering the opportunity to create meaningful impact in a dynamic, fast-paced fintech environment. The US base salary range for this full-time position is $86,000-$106,000, plus equity and benefits. Our salary ranges are determined by role, level, and location.

WHAT YOU'LL DO 

• Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live.
• Configure the EarnIn Payroll platform to meet each bureau’s specific business rules, workflows, and client requirements.
• Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy.
• Deliver training programs and documentation for bureau administrators and end users.
• Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization.
• Own project plans, timelines, and status communication across internal teams and bureau stakeholders.
• Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution.
• Partner with the Customer Experience and Product teams to escalate and resolve configuration gaps or product issues identified during implementation.
• Conduct post-go-live support and health checks to ensure a smooth transition to the Support team.
• Maintain detailed, accurate implementation documentation for every account.
• Create and contribute to onboarding processes, documentation and ongoing customer operations

WHAT WE'RE LOOKING FOR

• 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting.
• Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms.
• Strong understanding of payroll processes, tax compliance, and payroll data structures (earnings, deductions, garnishments, etc.).
• Experience with payroll data migration, including data mapping and validation.
• Excellent project management skills, with the ability to manage multiple concurrent implementations.
• Highly detail-oriented with strong analytical and problem-solving skills.
• Excellent written and verbal communication skills; comfortable presenting to and training external stakeholders.
• Ability to work cross-functionally with Product, Engineering, and Customer Success teams.
• Payroll or HR certification or equivalent professional credential preferred.
• Experience with payroll bureau, PEO, or multi-client payroll service business models preferred.
• Experience with the following software/ companies: Millenium, PayEntry, Proliant, iSolved, Asure, Apex, Execupay preferred.