Patient Services Associate II - Jefferson Pride Care (Full-time)

Job Details

Jefferson Pride Care, located on Redman Avenue, is a Primary Care office available to all Jefferson patients but also specifically serves and supports the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual + communities. Jefferson Pride Care welcomes individuals of all gender identities and sexual orientations. We want to ensure that you are aware of these facts and that all of our patients and staff remain comfortable and feel respected while visiting Jefferson Pride Care.

The schedule is as follows but subject to change:
Monday: 8am-4:30pm
Tuesday: 8:30am-5:15pm
Wednesday: 10:30am-7pm
Thursday: 8:15am-4:30pm
Friday: 8am-4:30pm

Job Description

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.

• Obtains pre certifications and/or pre authorizations for procedures.

• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.

• Greets and interacts with patients/visitors in a professional manner, on phone or in person.

• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

• Other duties as requested or assigned.

Education:

• HS Diploma or equivalent required.

Experience:

• Customer service and/or patient facing healthcare experience preferred.

Jefferson Perks:

 

• Top-Tier health insurance

• Opportunities for career advancement

• Employee discounts on products and services

• Generous ETO/PTO

• Tuition Reimbursement

Salary Range

$17.00 to $21.89 Hourly

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Kennedy Medical Group, Practice, PC

Primary Location Address

15 E. Redman Avenue, Haddonfield, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering