Vendor Manager – Vendor Management Support

Join the leadership team that supports Payment Services, Centralized Transaction Operations (CTO), and the Cash and Check Services Team that manages armored supplier services to do the right thing for both individual and corporate customers across all JPMorgan Chase lines of business. If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this Vendor Manager role is for you. 

As a Vendor Manager on the Vendor Management Support Team you will foster a culture of partnership as the face and primary link between the organization and our Armored Service Suppliers. You will be responsible for assessing the performance of suppliers, ensuring vendor compliance with regulatory and performance standards according to our contractual agreements and managing incidents with our Cash Suppliers to ensure timely resolution, appropriate documentation, and escalation. You will have a visionary mindset to identify areas of opportunity where best practices and innovative ideas can be implemented to streamline processes, reduce pain points, and aid suppliers in achieving “gold standard” service levels for our internal and external clients.  Strong communication skills are required - meaning you must be appropriately assertive with the ability to balance accountability with customer service and professionalism. An extensive background in supplier management and/or cash vault services is necessary to effectively engage our internal teams and external clients as well as navigate the relationships with our vendors.  

Job Responsibilities:

• Document issues, formulate data, interpret root cause and implement operating practices for problem resolution
• Develop, evaluate, and manage reports and compliance scorecards to measure and monitor supplier performance  
• Influencing, driving, and communicating daily, weekly, monthly performance of the CVS contractual expectations 
• Provide excellent customer service to our Customer and Branch Service Teams and other internal partners (Cash Services, Treasury Product, Cash Resolutions Services, Reconciliation, ATM/Branch Supplier Management), who escalate into our team
• Develop and maintain Standard Operating Procedures (SOPs) evergreen (internal and external (SOPs)
• Lead Huddles and Weekly/Monthly Supplier Meetings 
• Escalating issues and emergency services timely and according to contractual (internal and supplier) service level agreements
• Other duties as needed

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree or 5+ years in Vendor Manager and/or Cash Vault Services
• 3+ years researching and understanding cash transactions, policies, procedures, and operations for Cash Vaults: ATM/Branch are a plus
• Intermediate to Advanced Excel, PowerPoint, Access, & SharePoint skills
• Knowledge and/or ability to use Bank software and systems
• Presentation Skills
• Excellent written and verbal communication skills, with a proven ability to effectively convey concepts to diverse audiences
• Ownership and collaboration with an attitude to help others succeed
• A proactive mindset and the ability to adapt quickly in a fast-paced work environment
• Active listening skills to coach/mentor/ influence others to work smarter
• Proven ability to complete assigned tasks independently with minimum supervision and use independent judgment in decision-making
• Demonstrated skills in planning, leading, directing, coaching, counseling, conflict management, team building, and problem-solving

Travel Required (40%)

Locations:  Chicago, IL., Cleveland, OH., Dallas, TX.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.