Client Billing Representative, 1st Shift (Onsite in Jacksonville, FL)

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

Pitney Bowes is now hiring a full-time direct hire Client Billing Representative, 1st Shift for our Florida facilities located in Jacksonville and Orlando. The position will be based in Jacksonville.  

Your hourly pay will be $26.00.

Your work schedule will be Monday - Friday, 8:30 am - 5:30 pm, overtime may be required and a weekend day during special events or during holiday weeks.

You are a Performance driven individual who is committed to providing innovative service to our clients. You are approachable and relationship oriented as you contribute to Pitney Bowes success.

You will: 

·        Enter customer information into our proprietary system for proper billing and communicate all information to corporate.

·        Work within the USPS Business Gateway pulling required data or looking up client information as required.

·        Coordinate with staff on client start-ups, special mailings, or specific customer requests.

·        Collect and review client job orders for accuracy and completeness regarding postage class, postage rates notifying customer service reps of any deviations.

·        Run and analyze daily reports such as but not limited to; machine rejected mail counts, USPS promotion qualifications, client job related read rates, sorter counts and client counts.

·        Complete ad hoc reports for management or clients as necessary.

·        Verify all activities on the job order have been captured and ready for invoice each week.

·        Finalize and submit all client invoices, postage reports, and CBR checklist data each week as required.

·        Verify meter postage daily and request additional funds when necessary. 

·        Verify meter head balances and postage distribution to a job order on a daily basis.

·        Assist in managing and building client relationships with small to medium customers by being proactive in preventing issues.

·        Notify management of issues or changes required to enhance and maintain client retention.

·        Assist with checking in visitors at the front desk and visitor access badges

·        All other duties as assigned. Provide back-up support in absence of others

Your background as a Client Billing Representative, you have: 

·        Demonstrated minimum 2 years’ customer service experience.

·        Demonstrated minimum 3 - 5 years’ accounting experience.

·        Ability to organize, prioritize and handle multiple work assignments.

·        Excellent verbal, written, presentation and interpersonal communications skills.

·        Ability to maintain high work quality with limited supervision, effectively working individually or in a team environment.

·        Intermediate-level user of Microsoft Office products, specifically, experience using Excel.

·        Able to handle difficult customer situations with professional and courteous attitude.

·        Based on operational nee