Technical Marketing Engineer

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

Our Product Marketing team is growing and we’re looking for a Technical Marketing Engineer (TME) to bring our data and API-first products to life through compelling, technically credible content and experiences. In this role, you’ll be the go-to expert for shaping how we bring the technical side of our story to life – whether it's through clear and actionable documentation, data-driven demo experiences, or sharp competitive insights. 

 

This is an ideal role for someone who enjoys diving into technical details, making the complex simple, and building resources that truly empower customers, sellers, and partners. You'll play a hands-on role in helping prospects see what’s possible with SpyCloud – and helping customers unlock more value from what they already have.

 

You’ll collaborate across Product Marketing, Product Management, Customer Success, Growth Marketing, Sales Engineering, Enablement, and more – partnering with teams who are as invested in the customer journey as you are. If you have a technical mindset, love connecting the dots, and want to make an immediate impact, we’d love to meet you.

 

What You'll Do:

TECHNICAL CONTENT & CUSTOMER EDUCATION 

• Own and manage SpyCloud’s customer-facing knowledge base as a strategic platform for customers and internal teams.
• Write, develop and maintain technical content such as product documentation, how-to guides, best practices, use case narratives, and integration instructions.
• Translate complex product functionality into accessible, actionable content for both technical and semi-technical audiences.
• Collaborate with Product Management, Sales Engineering, Data and Engineering, Technical Account Managers, and Customer Success to ensure accuracy and relevance of documentation.
• Regularly update content to reflect product updates, new releases, and customer feedback.

DEMO EXPERIENCE 

• Design and maintain compelling, use case-focused demos that reflect common and emerging customer use cases. 
• Collaborate with Product, Sales Engineers, and PMMs to develop data-rich demo narratives showcasing the unique capabilities of SpyCloud’s products. 
• Build scalable, modular demo scripts that enable sellers to personalize conversations across buyer personas and verticals. 
• Leverage APIs and data to build realistic customer scenarios, enabling self-service demo environments or on-demand videos for scalable use.

COMPETITIVE & MARKET INTELLIGENCE

• Evolve SpyCloud’s competitive intelligence efforts – auditing current tooling, identifying gaps, and proposing new methodologies and tools as our competitive landscape evolves. 
• Lead a regular cadence of competitive updates, battlecards, and win/loss summaries for GTM teams.
• Partner with Sales, Enablement, and Product to craft differentiated positioning and support objection handling. 
• Monitor and synthesize competitor messaging, product launches, customer wins/losses, and industry shifts.

TECHNICAL POSITIONING & ENABLEMENT

• Support sales and partners with technical enablement materials to accommodate new and existing use cases and integrate into ROI models.
• Partner with SEs and Enablement to upskill reps on technical differentiators, integration ease, and evolving data types.
• Participate in and shape webinars, virtual events, and technical workshops – bringing your voice into external conversations as a subject matter expert.
• Join customer and field events (<10% travel) to better understand real-world challenges and champion feedback internally.

 

Requirements:

• 3–5+ years of experience in a technical marketing, technical writing, solution engineering, developer advocacy, or product-focused role. 
• Product Marketing experience is a plus, but not required, we welcome candidates with prior product, sales engineering, technical customer support experience or similar, to apply – our focus is finding someone who is excited to drive the product experience for our customers and prospects through diverse content formats.
• Proven ability to create technical documentation and demo experiences; bonus for experience with customer knowledge bases or document