Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

What Part Will You Play?

• Product Vision and Strategy: Develop and articulate a clear product vision and strategy aligned with business objectives.

• Roadmap Planning: Collaborate with stakeholders to create and communicate a product roadmap that outlines prioritized features, enhancements, and initiatives.

• Feature Definition and Prioritization: Work closely with cross-functional teams to define and refine product features, prioritizing based on business value and customer feedback.

• Agile Execution: Embrace the SAFe methodology and participate in Agile ceremonies, ensuring timely delivery of high-quality features.

• Stakeholder Management: Engage with customers, executives, and internal teams to gather requirements, validate decisions, and manage expectations.

• Market and Competitive Analysis: Conduct research, competitive analysis, and customer interviews to understand user needs and identify market trends.

• User Experience (UX) Design: Collaborate with UX designers to ensure an intuitive and user-friendly product experience.

• Business Value Measurement: Define KPIs and metrics to measure the success and business value of the product.

• Release Management: Collaborate with the release management team to plan and coordinate product releases.

• Continuous Improvement: Foster a culture of continuous improvement, seeking feedback and identifying opportunities to enhance product processes and practices.

• Acts as the voice of the customer for the business at large.

• Provides knowledge concerning the relevant customers, their needs, and their pain points. 

• Gathers feedback from customers from multiple iterations of the product to continually improve and drive value. This responsibility is accomplished through a host of different mechanisms including, but not limited to: customer surveys, customer calls, customer visits, focus groups, and usability testing. 

• Creates, maintains and communicates the product playbook and strategy.

• Builds productive working relationships with internal and external (if needed) stakeholders to encourage collaboration and open communication.

• Acts as the voice of the business for the Scrum team. 

• Is responsible for clearly communicating the business expectations and justifications (the “why”) for any given feature to the assigned engineering team. 

• Moderately works with a cross-functional group of stakeholders to define the features to be delivered, and gathers feedback, ideas, and buy-in from various internal and external groups throughout the development life cycle. 

Preferred Qualifications

• Prefer experience with Salesforce. Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).

• Job Complexity - Works on complex issue