Senior Manager, DC Operations Systems & Processes

With more than 80 years of experience, Oxford has built a house of emotionally resonant lifestyle brands that can stand the test of time and trends. We are the parent company behind the most beloved lifestyle brands in the U.S. Headquartered in Atlanta, GA, Oxford is not just an owner. We’re stewards, growing great businesses, while staying true to what makes them special.

We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! We value work-life balance and offer a flexible corporate office environment.

              

About the Role:

The Senior Manager, DC Operations Systems & Processes serves as a strategic leader and the Distribution Center operations subject matter expert for the systems, applications, processes, and integrated technologies used to operate the Lyons Distribution Center. This is an operations role, not an Information Technology role. The position ensures that DC systems and system-enabled processes effectively support daily execution, service levels, productivity, inventory accuracy, order accuracy, throughput, labor efficiency, and brand requirements.

The role provides both strategic management and hands-on functional support to DC users, monitors system and process performance, troubleshoots operational system issues, trains associates and leaders, maintains documentation, supports testing and release readiness, and partners with Oxford IT, DC leadership, brand partners, vendors, and automation providers.

The position serves as the critical bridge between DC Operations and technical support teams by translating operational needs into clear requirements and system functionality into practical operating procedures.

Responsibilities include:

• Serve as the lead DC Operations subject matter technical and strategic operations expert for MAWM, WCS, automation systems, shipping and parcel systems, RF/scanning processes, label and printer processes, operational reporting tools, and related DC technologies.
• Manage team to provide, or as applicable directly provide, first-level functional support for DC system and process issues, including user questions, transaction exceptions, workflow failures, configuration issues, interface exceptions, scanning/printing issues, shipping system issues, and operational disruptions.
• Manage team to, or as required independently, troubleshoot and resolve system-enabled process issues when appropriate; escalate application, integration, infrastructure, hardware, or vendor-managed issues to Oxford IT or external partners with clear documentation of symptoms, business impact, priority, and examples.
• Monitor daily system and process health, including operational exceptions, aged tasks, interface failures, error reports, work queues, order flow, inventory transactions, shipping exceptions, and other indicators of performance or risk.
• Manage and maintain issue tracking, follow-up, and communication for DC systems matters, including open items, root cause, resolution status, escalation path, and preventive actions•
• Partner with DC leadership and operational teams to ensure system functionality, configurations, workflows, and procedures support receiving, putaway, replenishment, inventory control, picking, packing, shipping, returns, value-added services, automation, and other DC processes.
• Lead and support system configuration, user setup, role/security access, device setup, operational parameters, printer and label setup, shipping/carrier setup, and other DC-specific system needs in partnership with Oxford IT and approved vendors.
• Develop, maintain, and improve DC system-based SOPs, job aids, control procedures, troubleshooting guides, training materials, user documentation, and process maps.
• Manage and support the training of DC associates, supervisors, managers, trainers, and super users on system functionality, process changes, standard operating procedures, hardware use, exception handling, and escalation practices.
• Lead and support testing, validation, user acceptance testing, regression testing, release readiness, and post-release stabilization for new functionality, system upgrades, configuration changes, process changes, integrations, automation changes, and enhancements.
• Gather and document business requirements, operational use cases, test scenarios, process impacts, and success criteria for system enhancements, process changes, new brand requirements, automation changes, and DC initiatives.
• Develop and analyze reports, dashboards, system data, user feedback, and floor observations to identify inefficiencies, recurring issues, training needs, process gaps, and continuo