Global Sales Operations Center of Excellence (CoE) Engagement Lead

The Role

The Global Sales Operations CoE Engagement Lead will work in a dynamic environment to align WTW's sales technology strategy through communications and trainings targeted for our segments and businesses. This role will partner closely with technology, the CoEs and the businesses to improve the overall effectiveness of internal/external communications and trainings of our client management processes and tools. This role will specifically champion the client contracting process and CLMS (COMET) and Dynamics CRM, by intimately understanding and improving the user experiences.

Tasks

• Manage internal stakeholder and end-user communications and trainings to elevate engagement for WTW’s two critical sales operation processes/systems: Client Contracting Lifecycle Management System (CLMS) and Dynamics. 
• Create, manage, and deploy a variety of communication materials, including newsletters, presentations, emails, and intranet updates.
• Maintain a comprehensive database of business stakeholders and tailor communication channels and methods to their needs, such as cascading updates for broad audiences and direct outreach for key individuals.
• Build and maintain strong relationships with key segment and business stakeholders (e.g., sales leaders, operations leaders, etc.) and serve as the primary point of contact for stakeholder inquiries, feedback, and concerns. 
• Collect, analyze, and understand stakeholder sentiment and feedback to collaborate with CoE leaders to continuously refine and improve sales operations processes to meet business needs.
• Engage with end-users to respond to inquiries and direct questions to the appropriate resources and leaders as required.
• Conduct end-user training sessions and create comprehensive user guides and FAQs to help users effectively utilize the systems.
• Lead change management initiatives to help stakeholders and end-users adapt to new processes and systems implemented by the COEs.
• Support business engagement needs of other Sales Operations led processes as needed.

The Requirements

• Expertise in client management tools, mainly a CLMS and Dynamics CRM
• Expertise in development of training materials
• Strong project management and communication skills with the ability to successfully communicate across multiple stakeholder groups, both internal and external
• Strategic thinker
• Ability to coordinate teams across WTW segments, functions, and geographies
• High level of business acumen
• Ability to influence key stakeholders at all levels of the organization
• Team-oriented and collaborative
• Broad understanding of WTW capabilities and expertise

Company Benefits

Willis Towers Watson provides a competitive benefit package which includes the
following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid
leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave) Retirement Benefits: Contributory pension plan and Savings Plan (401k). Certain senior
level roles may also be eligible for non-qualified Deferred Compensation and Deferred
Savings Plans.

 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

 

Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements.  Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation.  If you require an accommodation, the Company will evalua