Senior Lead Incident Manager

<ul> <li id="profile_heading1">PLACE OF WORK</li> <li id="profile_field1">4024 Debrecen, Barna utca 23</li> </ul> <ul> <li id="profile_heading2">AREA OF EMPLOYMENT</li> <li id="profile_field2">IT</li> </ul> <ul> <li id="profile_heading3">START OF WORK</li> <li id="profile_field3">as soon as possible</li> </ul> <ul> <li id="profile_heading4">EMPLOYMENT TYPE</li> <li id="profile_field4">Full-time</li> </ul> <ul> <li id="profile_heading5"></li> <li id="profile_field5"></li> </ul> megállapodás szerint <h2><b>My responsibilities:</b></h2> <ul> <li>Supervising and ensuring the quality of Service Desk output </li> <li>Daily management, supervision and development of the Incident Management and Major Incident processes </li> <li>Constant contact with management, providing information on processes, IT tickets and Track and report on Major Incident KPIs, trends and improvements </li> <li>Supporting the work of Service Desk Agent colleagues </li> <li>Controlling the quality of necessary documentation </li> <li>Cooperation and communication with internal and international partner departments and stakeholders </li> <li>Evaluating, promoting and leading bridge calls with multiple resolvers </li> <li>Provide mentorship to the Incident Coordinator Team </li> </ul><h2><b>The knowledge I own:</b></h2> <ul> <li>Excellent English (C2) language skills (knowledge of German is an advantage) </li> <li>Minimum 3+ years of experience and professional knowledge of Incident or Major Incident Management </li> <li>ITIL4 or ITIL Service Operations certificate is an advantage. </li> <li>Proactive attitude and holistic view of processes </li> <li>Excellent communication skills (verbal and written) with customer-oriented attitude </li> <li>Willing to work with on-call system </li> </ul><h2><b>The offer that would convince me:</b></h2> <ul> <li> <p><span>Opportunity to develop in a constantly growing organisation</span><span> </span></p> </li> </ul> <ul> <li> <p><span>Work on your own in a responsible, varied and interesting environment</span><span> </span></p> </li> </ul> <ul> <li> <p><span>Pleasant working environment </span><span> </span></p> </li> </ul> <ul> <li> <p><span>Secure, long-</span><span>​</span><span>term employment </span><span> </span></p> </li> </ul> <ul> <li> <p><span>Hybrid working arrangements</span><span> </span></p> </li> </ul> <h2><b>Online application:</b></h2> <p>Please use our online application and attach your resume.</p> <p><a href="https://karrier.aldi.hu/fileadmin/user_upload/HU/Karrier_oldal/Allasok_szakteruletenkent/AIIS/AIIS_Allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf" rel="noopener" target="_blank" title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3_.pdf">AIIS Adatkezelési tájékoztató</a></p> <p><a href="https://karrier.aldi.hu/fileadmin/user_upload/HU/Karrier_oldal/Allasok_szakteruletenkent/AIIS/AIIS_Allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3__eng.pdf" rel="noopener" target="_blank" title="https://karrier.aldi.hu/fileadmin/user_upload/hu/karrier_oldal/allasok_szakteruletenkent/aiis/aiis_allasra_jelentkezok_adatkezelesi_tajekoztato_2807931_3__eng.pdf">Privacy notice</a></p>