Senior Benefits Manager

<h2><strong>About Remote</strong></h2> <p>Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out <a href="http://remote.com/how-it-works">remote.com/how-it-works</a> to learn more or if you’re interested in adding to the mission, scroll down to apply now.</p> <p>Please take a look at <strong><a href="http://remote.com/handbook">remote.com/handbook</a></strong> to learn more about our culture and what it is like to work here. <strong>Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of <a href="https://www.notion.so/people-Belonging-Diversity-Equity-Inclusion-DEI-4990e36a7d7b4d52a78ca3efb23d718b">belonging</a>.</strong> You can check out independent reviews by other candidates on <a href="https://www.glassdoor.com/Overview/Working-at-Remote-EI_IE3871683.11,17.htm">Glassdoor</a> or look up the <a href="https://www.notion.so/people-Candidate-Experience-Surveys-17d595a88b7548148593792a8072235f">results of our candidate surveys</a> to see how others feel about working and interviewing here.</p> <p><strong>All of our positions are fully remote. You do not have to relocate to join us!</strong></p><h2>The position</h2> <p>We are seeking a highly motivated and experienced <strong>Senior Manager, Benefits Solutions</strong> with a strong product focus and data-driven mindset to lead our <strong>Benefits</strong> team at Remote. This is an incredible opportunity to make a significant impact in the global employment space and contribute to the growth and success of our organization.</p> <h2>Requirements</h2> <ul> <li>Demonstrates a proven track record of designing and managing high-quality, global benefits plans, bolstered by over 8 years of specialized experience in Benefits.</li> <li>Exhibits a customer-centric approach, prioritizing exceptional customer service in all interactions.</li> <li>Possesses commercial acumen, evidenced by prior experience in sourcing, negotiating, and managing benefits vendors to secure the most advantageous plans, options, and rates.</li> <li>Displays strong product management skills, focusing on identifying and leveraging opportunities to enhance the overall user experience.</li> <li>Skilled in people management, with a minimum of 3 years' experience leading a team of benefits specialists.</li> <li>Proficient in project management, adept at setting goals, adhering to deadlines, and fostering continuous process improvement.</li> <li>Fluent in English, both in writing and speaking, with proficiency in additional languages considered an asset.</li> <li>Previous experience in remote work environments is valued, although not mandatory.</li> </ul> <h2>Key responsibilities</h2> <ul> <li>Lead and manage the Benefits Solutions team, ensuring the delivery of high-quality employee benefits plans and services in 80+ countries.</li> <li>Develop and implement strategic Benefits initiatives, focusing on the design and execution of innovative retirement plans with a strong product focus.</li> <li>Partner with vendors and third-party administrators, negotiating contracts and managing relationships to deliver the best possible Benefits programs.</li> <li>Oversee compliance with applicable government regulations and industry standards.</li> <li>Analyze existing Benefits programs, evaluating their effectiveness, cost, and competitiveness in the market using data-driven insights.</li> <li>Direct the development and implementation of short- and long-range cost estimates, projections, and statistical analyses related to Benefits programs and modifications.</li> <li>Forecast industry trends and develop data-driven recommendations for future Benefits plan designs.</li> <li>Ensure exceptional customer service support for both internal and external customers, and develop communication tools to enhance understanding of the Benefits package.</li> <li>Manage escalations and resolve complex Benefits plan issues.</li> <li>Identify opportunities for automation and process improvement within the Benefits team.</li> <li>Collaborate closely with cross-functional teams, including Benefits Ops, Product, Engineering, Automation, Payroll, International Operations, Legal, Sales, and Customer Success</li> </ul> <h2><strong>Practicals</strong></h2> <ul> <li><strong>You'll report to:</strong> VP, Benefits</li> <li><strong>Team:</strong> Benefits Solutions</li> <li><strong>Location:</strong> Anywhere in the World</li> <li><strong>Start date:</strong> As soon as possible</li> </ul> <h2><strong>Application Process</strong></h2> <ol> <li>(async) Profile review</li> <li>Interview with recruiter</li> <li>Interview with VP Benefits</li> <li>Interview with Senior Manager Benefits Operations</li> <li>Interview with the Benefits Solutions team</li> <li>Interview with anoth