Sr. Market Administrator

POSITION SUMMARY:

The Senior Market Administrator (SMA) is responsible for providing overall support for the Market Management team (including Market Executive, Market Business Service Officer, Senior Risk Officer and Associate Market Manager). Responsibilities include partnering with Market Management on matters affecting the Market facilities, Financial Advisors, and Support Staff. Dependent on Market structure and geographic location, the SMA may be responsible for multiple office locations, and oversee and delegate to Branch Administrators. This role enables you to learn about all aspects of the business at a high level, and the wide range of responsibilities presents opportunities to grow skill sets and progress your career within the business.

DUTIES and RESPONSIBILITIES:

Leading People

• Serves as a primary liaison with Branch and Regional Administrators as well as internal and external business partners

• Hosts regular calls and meetings on behalf of the Market to communicate, train and share key messages

• Communicates and manages firm initiatives (e.g., Global Volunteer Month)

• Assists Market management team with end-to-end onboarding process of new hires including Financial Advisor recruits and their support professionals

• Assists leadership in maintaining employee records and executing processes

• Serves as a point of contact for Market personnel needs (e.g., benefits enrollment, registration/licensing, and communication of policy and updates as it relates to HR and Registration matters)

• Actively engages in available training and education programs to maintain current status on policies, procedures and risk awareness (including licensing requirements for Market personnel)

• Coordinates with Branch Administrator(s) to ensure proper backup coverage

• Partners with the Market Management team to coordinate strategies related to communications

• Acts as a culture carrier as it relates to the core values of the firm. Event and Expense Management Support

• Manage Travel & Entertainment (T&E) and Events and Conferences (EnC) expense requests to ensure compliance with Firm policy utilizing online business systems

• Coordinate events and meetings for the Market, including all pre-approvals, event logistics/planning and accounting for meetings including Market management, councils, National Sales partners, external wholesalers, and others as directed

• Partners with Accounts Payable to manage invoices, vendor set up/maintenance, payment reconciliations or issues

•Maintains and reviews Market finance and expense management information in collaboration with other members of Market management

Office Administration Support

• Serves as a point of contact for Market facilities and real estate management (e.g., refurbishments, reconfigurations)

• Maintains up-to-date office space utilization information

• Serves as a point of contact for local administrative tasks (e.g., Alternative Flexible Grid (AFG) checkpoints, CPR/AED training and certifications, annual certification of registrations and market data expenses)

• Supports the Market Management team with system management (e.g., Salesforce) and metrics reporting

• Serves as a point of contact for technology projects, migrations, equipment installs/ replacements

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• High School Diploma/Equivalency

• College degree preferred

• Five or more years of experience as a Market administrator or related position • Demonstrates high performance in current role for the prior two years, if applicable Knowledge/Skills

• Strong computer skills and knowledge of Microsoft Office

• Excellent verbal and written communication, including telephone coverage • Strong time management skills

• Demonstrates good judgment

• Exceptional interpersonal and client service skills

• Detail oriented with superior organizational skills

• Ability to prioritize work

• Team player with the ability to collaborate with others

• Ability to work in a fast-paced, evolving environment

• Adaptable and ability to multitask

• Proactive or self-starter

• Ability to be discreet and maintain confidentiality on sensitive matters

• Willingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

Reports to:

• Market Executive and/or Market Business Service Officer

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and